Cavco Industries, Inc.

Customer Service Representative

Cavco Industries, Inc.  •  Seguin, TX (Onsite)  •  16 hours ago
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Job Description

Service Department Customer Service Admin

Reports to Service Manager

Key relationships: Service Manager, Service Technicians, Independent Contractors, Production Manager and Quality Assurance Team, Home Owners, Retail Sales Centers, Service Team, Sales Department, and Parts Manager, Parts Assistant, Purchasing

Primary Responsibilities:

  • Call/Take phone calls from homeowners and retailers in their respective areas
  • Contacts home owner and evaluates cosmetic repairs needed from list they supplied
    • Verify correct home owner information, phone numbers, email address, home location physical address
    • Contact every home owner to advise that their work order is in progress. Read thru the scripted one time cosmetic visit and remaining limited one year plumbing and electrical warranty
    • Contact retailers regarding and lot or display model re-work
  • Assign technician to home owner within their geographic location
  • Writes Work Orders for Service Technicians/Contractors
    • Writes up parts needed
    • Attaches Décor Page for home and any schematics needed to complete repairs at job site
    • Arranges best way to get parts to technician; FedEx, Fleetwood truck, SAIA, South Eastern or Cavco Parts truck, etc.
  • Finalize work orders, and determinations for state – close out in system (Deacom).
  • Coordinate and prioritize work orders with Service Manager, and service team through weekly meetings.
  • Review completed work orders for any flaws, or inadequacies on technician’s part.

MINIMUM QUALIFICATIONS

· Requires a high school diploma or its equivalent.

· Working as a Customer Service typically requires 1-3 years of related experience.

· May be entry level if some experience in the skill.

· Bilingual is Preferred

AR/AP experience a plus

Cavco Industries, Inc.

About Cavco Industries, Inc.

At Cavco, a leader in offsite home construction at 31 building lines nationwide, we ignite opportunity through the delivery of innovative, affordable housing. We exist for our employees, our communities and our stakeholders. We look for innovative ways to take on the affordable housing crisis to help real people find, fund and protect their homes providing stability and opportunity. Employing 6000+ smart, talented and dedicated people across the country, we are proud to build and provide affordable homes.

Investing in our employees and their futures is a key component of who Cavco is. Our continued growth provides our employees the opportunity to learn and grow with the company. We have invested in skills training as well as employee and leadership development. We are committed to providing internal opportunities and have been rewarded by the loyalty of some of the best experts in the business.

Founded in 1965, Cavco is a leading designer and builder of factory-built structures including manufactured homes, modular homes, commercial buildings, park model RVs and vacation cabins. The company employs approximately 7,000 people and operates 31 homebuilding production lines. Our insurance group, Standard Casualty, offers a wide range of insurance products for manufactured home owners, and our finance subsidiary, CountryPlace Mortgage, who seek the opportunity to help build a future focused on helping people achieve the life-changing dream of home ownership. In order to build homes for the customers we serve, we have to start at home with a workforce as diverse and empowered as our customers. To this end, we take great care to evaluate all employees and job applicants equally, based on merit, competence and qualifications.

Cavco | Where Exceptional Meets Affordable

Industry
Construction & Skilled Trades
Company Size
501-1,000 employees
Headquarters
Phoenix, AZ
Year Founded
1965
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