Job Description

Position Mission:

To deliver excellent customer service by answering and making calls, booking appointments, and providing helpful, timely communication that supports customer trust, loyalty, and company growth.

Join Intermountain Home Services' Customer Care team as a Customer Service Representative supporting homeowners across multiple home service brands. In this role, you'll help customers schedule service, answer questions, coordinate with internal teams, and ensure every interaction is accurate, professional, and helpful.

Our state-of-the-art Customer Service Center is located in Sandy, Utah.

Key Responsibilities:

• Respond to inbound customer calls and emails and other channels.
• Coordinate service appointments for multiple home services brands with efficiency and accuracy
• Resolve customer questions or concerns promptly
• Coordinate with dispatch and leadership as needed to streamline service
• Accurately input and update information in scheduling or CRM software
• Follow up with customers for service feedback, appointment confirmations or other questions
• Have an always say yes mentality – eager to book every single opportunity
• Make outbound calls to increase capacity when inbound call flow is low
• Effectively present maintenance plan solutions to customers

Core Competencies:

Communication: Speaks clearly, listens actively, is focused on solutions, and writes professionally.
Empathy: Understands customer frustration and responds with care.
Efficiency: Manages time and tasks effectively in a busy environment.
Attention to Detail: Enters accurate notes and schedules.
Team Coordination: Works well with dispatchers and management.
Accountability: Follows through and owns outcomes.

Aligned with Our Shared Values:

Excellence: You create a positive customer experience with clarity, accuracy, and professionalism.
Integrity: You keep promises to customers and teammates and own your responsibilities.
Solution-Oriented: You respond to issues with urgency and offer clear, helpful answers.
Collaboration: You work closely with technicians, dispatch, and sales to keep things running smoothly.
Innovation: You help improve internal systems and communication flows that impact the customer.

Requirements

Qualifications:

• 1–2 years of customer service experience in call center environment
• Strong phone and computer skills
• Familiarity with scheduling or CRM software preferred
• Background check and drug screening required

Why you should work with us:

One Team. Relentless Standards. Results That Matter.

At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company, they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership.

Fair, Flexible, and Performance-Driven Pay

• Competitive salaries across the board, benchmarked to market
• Incentive-based pay and commissions for most field and customer-facing roles
• Company vehicles for field techs, and tool purchase programs to support your craft

Benefits That Support the Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Career Growth That’s Real

• Paid certifications and tuition reimbursement for eligible roles
• Leadership development opportunities
• Career pathing initiatives for every position underway

A Culture That’s Results-Oriented and Human:

• You’ll be seen, heard, and expected to lead—at every level.
• Our leaders are accessible, hands-on, and committed to removing barriers.
• We work hard, move fast, and support one another like family.

What Sets Us Apart:

• Bold mission. We’re building the most respected, scalable home services company in America.
• Strong brands. People know and trust our names in the communities we serve.
• Elite standards. We’re not here to be average—we’re here to be great.
• Real opportunity. Whether you’re new to the industry or a seasoned pro, you’ll find room to grow here.

Intermountain Home Service is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.