Job Description

Masters is looking for a hungry and driven Customer Service Representative to be the first point of contact for our customers. You’ll schedule appointments, answer questions, and support our service teams—all while creating a welcoming and professional first impression and customer experience.

Monday- Friday hours 8:00am-4:30pm for training and after will be a 8-hour shift between 9:00am-5:30pm.

Key Responsibilities:

• Answer incoming calls and emails with professionalism
• Schedule and confirm appointments for multiple home services brands with efficiency and accuracy
• Resolve customer questions or concerns promptly
• Coordinate with dispatch and leadership as needed to streamline service
• Input and update information in scheduling or CRM software
• Follow up on service feedback or missed appointments
• Have an always say yes mentality – eager to book every single opportunity
• Make outbound calls to increase capacity when inbound call flow is low
• Effectively present maintenance plan solutions to customers

Qualifications:

• 1–2 years of customer service experience in call center environment
• Preferred experience in the trade fields
• Strong phone and computer skills
• Familiarity with scheduling or CRM software preferred- Service Titan
• Background check and drug screening required

Why you should work with us:

One Team. Relentless Standards. Results That Matter. At Intermountain Home Services (IHS) and its family of brands, we don’t just fix pipes and tune HVAC units—we build a platform for people to grow, lead, and thrive. From day one, every team member joins a company that’s scaling smart, led by strong values, and driven by a mission to serve both our communities and our employees with excellence.

We empower our brands and our people to win together—designing systems, developing talent, and holding ourselves to elite standards in everything we do. Our employees aren’t just part of a company; they’re part of something bigger: a movement to define the future of home services with urgency, discipline, and full ownership. Benefits That Support the Whole You

Masters is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.