This is a remote position.

Our client is looking for a
Part-Time Customer Service Representative
to assist customers using their watersports rental services through phone, text, and email. They operate in the outdoor recreation industry and have expanded their app-enabled, self-service rental model across multiple U.S. communities in recent years.

The ideal candidate is approachable, solution-oriented, and confident communicating with customers through different channels. They should be able to understand customer concerns, provide clear guidance, and create a positive experience even when resolving unexpected rental or service issues.

Responsibilities

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  Respond promptly and professionally to customer inquiries through phone calls, text messages, and email.
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  Assist customers with questions related to rentals, equipment access, accounts, procedures, and general service information.
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  Investigate customer concerns and provide practical, accurate solutions.
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  Maintain a friendly, patient, and professional phone demeanor.
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  Guide customers through basic troubleshooting steps when they experience difficulties using the rental service.
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  Communicate policies, instructions, and next steps in a clear and easy-to-understand manner.
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  Escalate technical, billing, safety, or operational concerns when additional support is required.
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  Follow up with customers when necessary to confirm that their concerns have been resolved.
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  Document relevant customer interactions and maintain organized support records.
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  Learn the company’s rental processes, services, and customer support procedures.
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  Collaborate with other team members to communicate recurring customer issues or service improvements.
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  Complete additional administrative or customer support tasks based on business needs and individual capabilities.

Requirements

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  Previous experience in customer service, customer support, guest services, or a similar client-facing role.
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  Excellent spoken and written English communication skills.
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  Strong phone presence and the ability to communicate calmly and confidently.
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  Experience assisting customers through phone, email, text, or other digital communication channels.
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  Strong problem-solving skills and the ability to make sound decisions when addressing customer concerns.
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  Friendly, patient, and empathetic approach to customer interactions.
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  Ability to explain instructions clearly to customers with different levels of technical familiarity.
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  Strong organizational skills and attention to detail.
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  Ability to manage multiple conversations and priorities efficiently.
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  Comfortable learning new applications, systems, and service procedures.
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  Ability to work independently in a remote environment.
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  Reliable internet connection, computer equipment, and a professional workspace.
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  Availability to work on a part-time basis.
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  Must be located in Latin America.

Qualifications

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  Experience supporting customers in hospitality, tourism, recreational services, rentals, travel, consumer services, or outdoor activities is preferred.
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  Familiarity with app-based services, online reservations, memberships, or self-service rental systems is an advantage.
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  Previous experience working remotely for a U.S.-based company is desirable.
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  Experience in a startup, small business, or fast-changing environment is beneficial.
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  Familiarity with customer support platforms, internet-based phone systems, SMS tools, or shared inboxes is preferred.
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  Interest in watersports, outdoor recreation, or customer-focused lifestyle brands is a plus.
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  Ability to identify recurring customer issues and communicate useful feedback to the team.

Benefits