Position: Customer Services Representative
Location: Jacksonville, FL (Fully Onsite)
Contract: 9/8/2025 – 9/7/2026 (potential for extension or permanent placement)
Pay Range: $21.00 hourly, paid weekly.
Shift Availability: Monday-Friday, Business hours (Details below)
• Training Hours – Monday through Friday 9:30am - 5:30pm EST– Will follow schedule selected at offer time, once training is completed
Retirement Plan Services (RPS) primary role is assisting Financial Advisors and Client Associates. RPS provides general retirement account maintenance support such as opening a new account, maintaining existing accounts, and enrolling accounts in new features. This can include (but is not limited to) providing tutorial assistance, troubleshooting errors, and document review.
• Training Hours – Monday through Friday 9am -5:30pm EST – Will follow schedule selected at offer time, once training is completed
SHIFTS are listed in EST-
REQUIRED skills-
REQUIREMENT of 2 or more years of customer service experience and below skills.
* ATTENDENCE IS A MUST IN THIS ROLE!
• Must possess the skills to navigate between multiple screens/systems and keep the client/internal partner fully engaged, while quickly and accurately typing relevant notes and information
• Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
• Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
• Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
• Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise
• Positive attitude that embracing coaching as an opportunity to improvement in current role
• Ability to handle confidential matters and sensitive information in a responsible manner.
• Ambitious and self-motivating
Additional Notes
Cell phones ( manager will discuss designated locations for calls and times calls can happen)
Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL
Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training/ work on the daily)
Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD
MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.
Working Conditions:
Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.
Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected state. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com
Keeping innovation as agile as possible in a fast-paced digital world has become a matter of survival for lots of businesses. The ability to compete across industries relies heavily on the talent that a company hires. The Canon Recruiting Group, established in 1980, is a WBENC certified professional recruiting, talent hunting, headhunting, staffing firm. We are driven by a desire to create result-oriented teams and staffing businesses of the future. We achieve this by offering services covering the identification, evaluation, and recruitment of exceptional talent. We have a distinctive recruiting system that embraces both traditional and modern strategies for business development. We provide timely, cost-effective solutions to solve technical human resources problems. This is all with the goal of efficiently helping employers find their ideal candidates while supporting job seekers to navigate competitive recruitment processes. We uphold a healthy culture, corporate philosophy, and effective management style, making us stand out in the recruitment industry. Our system stand out significantly, because at Canon Recruiting we hire from a diverse, qualified group of potential applicants across social classes, races, income segments, economic and political inclinations in the American society.
We have a platform that supports cultural diversification, collaboration, flexibility, and fairness. Our mission is to develop a strategic initiative that will transform job seekers into effective leaders in their careers. This is why we equip recruits and employers with resources and tools that promote the culture of inclusion and diversification.
