Job Description

The Customer Service Rep will be working closely with the Inside Sales team ensuring exceptional customer service is provided to our customers.

Key Responsibilities:

• Day-to-day liaison with nominated accounts; provide support as necessary and assist customers with special requests.
• Processing of orders, contracts, and amendments using the Knowles Oracle ERP system, ensuring that the terms of sale meet the requirements of the company by cross-checking with the Knowles CRM system.
• Responsible for the resolution of rescheduling and/or re-routing of product, shipping issues and/or delays, returned goods and pricing issues in a timely manner.
• Deal with any quality concerns and coordinate with the appropriate quality department for corrective action and follow-up to achieve customer satisfaction.
• Attend meetings as required.
• Communicate with other Knowles departments regarding customer related issues.

Required Qualifications:

• Working knowledge & understanding of ERP/MRP systems and their use in a manufacturing environment is a plus, but not necessary.
• Experience with Oracle and SalesForce a plus, but not necessary.
• Strong customer service skills for both internal and external customers.

• Due to government regulations, this position requires access to ITAR-controlled information. Therefore, candidates must be a U.S. Person as defined by the International Traffic in Arms Regulations (ITAR).

EOE/M/F/D/V

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