The Customer Service Representative provides exceptional service to customers throughout every stage of the charter experience—from the initial inquiry through trip completion and follow-up. This role manages customer communications, prepares quotes and trip documentation, and ensures every interaction reflects DATTCO's commitment to outstanding service.
The ideal candidate is organized, customer-focused, and enjoys building relationships while managing multiple priorities in a fast-paced environment.
The Customer Service Representative plays a vital role in delivering the customer experience that sets DATTCO apart. By providing responsive, accurate, and professional service, this role helps build long-term customer relationships, supports repeat business, and ensures charter trips are coordinated seamlessly from booking to completion.
This position directly contributes to customer satisfaction, operational efficiency, and the continued success of DATTCO's School Bus Charter Division.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected class.
Founded in 1924 as MASTCO by the visionary Ruth Mutter, DATTCO has evolved into a third generation DeVivo family enterprise within the transportation industry. Headquartered in the heart of New Britain, Connecticut, we've transformed from a modest three-school-bus operation into a transportation conglomerate. Today, our school bus division shuttles over 140,000 students across Connecticut and Rhode Island daily. We are a one-stop shop for bus/vehicle transportation needs by providing vehicle service, maintenance repairs, fleet management, collision repair, and sales in the northeast. DATTCO operates a motor Coach & Tour Group that supplies charter services and tours across the U.S. In addition, the company operates intercity bus service via Megabus. Our coach and tour division are the official transportation providers for the Connecticut Yard Goats baseball team, Hartford Wolfpack hockey, and the NCAA champions University of Connecticut and Quinnipiac University amongst numerous other colleges and universities.
DATTCO leadership has taken the initiator role within the state in the transformation to electric vehicles, reducing greenhouse gas emission, and creating cleaner air. We are influencers shaping legislative agendas for a greener future.
DATTCO’s strategic vision has grown to expand its business portfolio to include in its family of brands: DeVivo Companies, Capacity Yard Trucks, Penguin Trailers, Accelerated Property Management, Thermo King Northeast, Northeast Tool Distributors, and New England TruckMaster.
