Job Description

Customer Service Representative

Quarryville, PA

Do you thrive in a fast-paced role where you own the customer experience and keep everything running smoothly?

Why You'll Love Working with Us:

• Customer-focused Role: Build relationships with customers who care deeply about health, food quality, and regenerative farming.
• Skill Development: Gain professional experience and hands-on training, especially if you bring strong computer skills and a willingness to learn.
• Meaningful Work: Contribute to a mission-driven farm focused on real food, strong nutrition, and supporting families with high-quality, nutrient-dense products.
• Family-oriented Environment: Work alongside a close-knit team in a non-corporate setting where people are known and valued.
• Travel Opportunities: Attend events with the team, with travel expenses covered.

Miller's Bio Farm is a family-run, Amish-owned farm that produces and delivers nutrient-dense, farm-direct foods. With a focus on regenerative practices, health, and strong nutrition, we are passionate about providing real food that supports families. As a faith-based business, we approach our work with integrity and purpose.

What You'll Do as a Customer Service Representative:

• Answer customer emails accurately and professionally.
• Handle incoming phone calls and return voicemails in a friendly manner.
• Respond to all customer inquiries within one business day.
• Assist customers with order issues, including tracking, replacements, refunds, and store credit.
• Log and track customer interactions accurately while following established processes.
• Manage & clear the inbox daily.
• Escalate new, unclear, or high-impact situations when appropriate.
• Maintain accuracy while supporting additional tasks to help the team operate smoothly.

Our Ideal Customer Service Representative:

• Experienced: Customer service or customer-facing experience preferred.
• Professional: Communicates kindly and clearly with customers across email and phone, maintaining composure during high-volume or complex interactions.
• Reliable: Shows up consistently, follows through on responsibilities, and takes ownership of assigned tasks.
• Proactive: Asks questions early, seeks clarification, and escalates issues appropriately when needed.
• Detail-oriented: Logs interactions carefully and processes refunds, replacements, and credits accurately.
• Adaptable: Learns new systems quickly and adjusts during busy seasons.
• Strong Computer Skills: Proficient in Gmail, Google Docs, and Google Sheets, navigates websites and internal systems comfortably, and types efficiently.

What We Offer Our Customer Service Representative:

• $22-$24/hour, depending on experience
• Full-time, Monday-Friday 2nd shift schedule (12:00 PM–8:00 PM) with rotating Saturday hours
• Training schedule: 8:00 AM-4:30 PM for approximately 1 month
• Consistent hours with overtime available during busy seasons
• Monthly food credit
• Paid vacation
• Annual Christmas banquet and Farm Day event
• A mission-driven, family-oriented team passionate about real food and health

To Apply

Apply to this Customer Service Representative position if you are experienced in customer service, comfortable managing high volumes of email and phone communication, and committed to delivering a consistent customer experience.

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Requirements

• Customer service or customer-facing experience preferred
• Experience with Gmail, Google Docs, and Google Sheets