Job Description

Professional Placement Services is seeking a detail-oriented Customer Service Representative to join us in Fremont at our cutting-edge Semiconductor refurbishment facility!

The Customer Service Representative provides superior customer relations and inside sales support to strategic customers and management, leading to increased sales at target margins.

Essential Duties and Responsibilities:

• Responds to all product inquiries including (but not limited to) requests for quotation samples, technical support, or backlog issues.
• Serves as the company focal point for customer inquiries and interaction.
• Follows departmental procedures for creating a profitable quote or sample request responses.
• Proactively and regularly follows up on all significant business opportunities and prepares a weekly update of status.
• Works closely with sales as needed to provide superior customer satisfaction in all aspects of vendor/customer relations.
• Maintains complete and up-to-date quote history and follow-up files.
• Focus on closing new orders and meeting division monthly and quarterly booking goals assigned by upper management.
• Attend production meetings and provide customer commitments.
• Drive orders through the factory to meet OTD.
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills and Abilities:

• Proven Microsoft Office Suite skills.
• Organized and self-disciplined.
• Demonstrated excellent oral and written communication skills.
• Must work well with others.
• Display a high degree of accuracy and have exemplary attendance.

Educational/Certification Requirement:

• High School diploma or equivalent combination of education and experience preferred.

Experience Requirement:

• 3 + years’ experience as an Inside Sales Representative.
• Semiconductor industry experience preferred.

Physical Demands and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.