The customer service representative position is a high performance, customer-focused team environment and is responsible for a number of customer-oriented tasks.
Able to answer high volume customer phone calls, emails, and in-person requests.
Inform customers of unit prices, shipping dates, anticipated delays, and any additional information.
Enter data into the computer to determine total cost for the customer.
Answer incoming customer PO orders as soon as possible.
Communicate terms of sale to customers at time of quote or order.
Check inventory control and notify stock control departments on part items out of stock.
Able to work in a fast-paced environment.
Ability to multitask, prioritize, and manage time effectively.
Work with customers to resolve complaints and discrepancies.
Confer with purchasing, manufacturing, and warehouse personnel to expedite or trace missing or delayed shipments.
Process orders and provide product stock ETAs.
Process returns of merchandise from customers and coordinate with appropriate departments to issue credits and price adjustments.
Computer knowledge (email etiquette, PDF, website navigation).
Bi-lingual – English / Spanish (optional).
Strong communication skills (verbal and written), detail-oriented.
PAY RATE
Parts Supervisor
None
Since its inception, AMADA AMERICA, INC. has provided American industry with a steady stream of innovative, productivity enhancing sheet metal machines. We have accomplished this by carefully listening to you, our customers, and then engineering and building machine tools that solve your fabrication needs. Markets served include: Aerospace, Air Conditioning, Appliance, Computers, Electronics, Farm Equipment, Gaming Industry, Medical Equipment, Metal Office Equipment, Restaurant Equipment, Telecommunications, and Transportation.
AMADA AMERICA, INC. was established in Seattle, Washington in 1971 and has been located in California since 1973. Its company headquarters are located in Buena Park, California. AMADA AMERICA, AMADA CANADA, and AMADA DE MÉXICO combine to deliver industry-leading sales, service and support for manufacturers in North, Central, and South America.
