12 month Fixed Term Contract
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We are currently looking for a motivated, passionate, and dynamic Customer Service Representative to join our team! This position will report to the Customer Service Manager and be based at our Oakville, Ontario office.
Do not miss the opportunity to join a broad family of people-centric professionals, thought leaders and rapid thinkers, entrepreneurs in spirit and status quo-fighters!
Are you ready to thrive in a dynamic, high-energy environment? As a Customer Service Representative, you will be at the heart of our operations — responding to customer requests, managing orders, and supporting product inquiries with efficiency and precision.
Beyond day-to-day service, you will play a key role in building strong customer relationships, identifying sales opportunities, and collaborating with cross-functional teams to deliver a seamless customer experience. You will excel in our fast-paced setting, skillfully multitasking while contributing to both service excellence and business growth.
If you are passionate about helping others, enjoy a lively work atmosphere, and want to make a meaningful impact, this is the perfect opportunity for you.
Act as a trusted customer contact, managing inquiries, orders, and delivery expectations with clear, proactive communication.
Own the end-to-end order process, ensuring accuracy, resolving issues quickly, and coordinating with internal teams to meet customer commitments.
Build strong customer relationships by delivering consistently high-quality service and handling concerns with professionalism and empathy.
Monitor order flow and backorders, taking initiative to resolve gaps and keep customers informed.
Support business growth by identifying customer needs, preparing quotations, and recommending complementary products.
Partner with Sales and cross-functional teams to align on customer needs, share insights, and enhance the overall customer experience.
Contribute to continuous improvement by identifying trends, suggesting enhancements, and maintaining strong system and process discipline.
3+ years of customer service experience in a B2B or manufacturing environment, with exposure to sales or upselling activities.
Post-secondary education in business or a related field is preferred; a high school diploma is required.
Proficiency in Microsoft Office (Excel, Outlook)
Strong customer focus with the ability to build relationships and deliver a high-quality service experience
Clear and professional communication skills, with sound judgment and a solutions-oriented approach to resolving issues
Highly organized team player, able to manage competing priorities in a fast-paced environment while supporting continuous improvement
SAP system experience is an asset
The compensation for this position is between $49,800 and $62,000 annually, based on experience and qualifications
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it’s so easy to promise.
This is ‘distance race’ thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it’s inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we’ve long-since made a decision to embrace this long-term thinking, not just when it’s easy, but every day, in everything we do, for every customer and every employee. We don’t do it because we’re nice people, though we like to think we are. We do it because it’s good business, and that the reputation we’ve built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres
Chairman & Chief Executive Officer
