Job Description

Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications.

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are a journey of continuous growth – now looking for our next star – a passionate Customer Service Representative. This position reports to Customer Service Manager and will work in Vancouver, BC.

About the position

As a Customer Service Representative in the Vancouver team, you will respond to a wide variety of customer inquiries with a high level of professionalism and timeliness and follow-up as required to ensure all inquiries are handled full circle.

Your main responsibilities

• Provide superior customer service in a friendly and knowledgeable manner.
• Process customer orders in a courteous, efficient and timely manner using various company software programs.
• Understand and appropriately use the company pricing system and policies.
• Fulfill customer inquiries for pricing, part number, availability, order status, etc.
• Process invoices and coordinate shipments, including completing required documentation for domestic and international shipments.
• Maintain customer accounts with address changes, routing instructions, ship/bill to locations, customer part numbers, etc.
• Refer inquiries to appropriate staff and liaise with operation team members to solve customer issues.
• Attend to customer questions, complaints and concerns immediately and facilitate satisfactory resolution.
• Assist with investigation of shipped and received goods, items returned or damaged and process credit memos where applicable.
• Perform a variety of clerical duties such as photocopying, faxing, typing and filing etc.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• Retirement Programs (RSP and Company Pension Plan)
• Paid Vacation
• Statutory Holidays
• Free on-site parking
• Paid maternity/paternity leave
• Tuition and Professional Designation dues assistance
• Employee discounts on our incredible products
• Company events
• Opportunities to make an impact

We believe that the ideal candidate has the following qualifications and experience:

• Completion of Grade 12.
• A minimum of 2 years of related experience or an equivalent combination of education, training and experience.
• Previous experience in a manufacturing environment, customs, or logistics would be considered an asset.

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• Must have real world experience working with individuals of diverse backgrounds, and a respect for differences.
• Well-developed organizational skills with the ability to manage a variety of tasks simultaneously.
• Strong problem solving and decision-making abilities.
• Professional demeanor whether in person, via email or on the telephone.
• Excellent verbal and written communication skills in English.
• Ability to prioritize urgency of tasks while under time constraints, both while working independently and as part of a team.
• Strong proficiency with MS Office programs including: Word, Excel, Access, Outlook; and the ability to learn other applications quickly.

And of course – our Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application.

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

The salary for this position ranges from $47,000 CAD to $52,000 CAD per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role. Here is Dometic Vancouver's Pay Transparency Report for 2025: Dometic Vancouver Pay Transparency Report.