Job Description

Job Location: 501 W MAIN ST - MT HOREB, WI 53572

Position Type: Full TimeEducation Level: Not Specified

Salary Range: $18.00 - $24.00 Hourly

Job Category: Admin - Clerical

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Premier Cooperative is seeking a Customer Service Representative (CSR) to support our Mt. Horeb location with a strong focus on energy operations, including propane and refined fuels. This role is responsible for providing excellent customer service while supporting billing, scheduling, and administrative functions. .

The ideal candidate will play a key role in ensuring accurate records, efficient operations, and a positive customer experience.

Key Responsibilities

Customer Service & Support

• Serve as a primary point of contact for customers—answering questions, taking orders, and resolving concerns
• Provide accurate information on propane products, services, pricing, and programs
• Communicate with customers regarding deliveries, service work, and account updates
• Follow up on customer inquiries and issues in a timely and professional manner
• Deliver a high level of service that strengthens customer relationships and supports business gro

Billing, Accounts & Recordkeeping

• Process invoices accurately and in a timely manner
• Assist with accounts receivable, including customer payments and account questions
• Support accounts payable functions as needed
• Maintain organized and accurate records for all transactions and customer accounts
• Reconcile daily cash receipts and prepare deposit

Administrative & Office Support

• Maintain office organization, supplies, and systems
• Support daily administrative functions for the energy division
• Ensure proper filing, documentation, and reporting practices
• Assist with general office duties and cross-division support

Qualifications

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Qualifications

• High school diploma or equivalent (associate degree preferred)
• Previous customer service, office, or administrative experience preferred
• Experience in energy/propane, agriculture, or logistics is a plus
• Strong communication and organization skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency with computer systems and data entry