Carrier

Customer Service Representative

Carrier  •  Georgia (Hybrid)  •  4 hours ago
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Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Provide customer support to our internal customers and dealer network. Assist the field sales team with customer service requests. Work closely with our manufacturing and scheduling operations to ensure timely delivery of products to end users. Also assist our customer service team to achieve higher levels of customer satisfaction

Key Responsibilities:

  • Order Processing of customer orders
  • Assist customers with any questions and/or issues
  • Serve as a backup for other CSR product lines as needed
  • Identify, research, and resolve issues in JDE
  • Provide customs invoices for international shipments
  • Generate daily/weekly reports

Required Qualifications:

  • High School Diploma or GED
  • 3+ years of experience in customer service
  • 3+ years of experience in Microsoft Excel

Preferred Qualifications:

  • Experience using JDE, Lotus Notes, Salesforce
  • Extremely detail oriented

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Carrier

About Carrier

Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.

Industry
Wholesale & Distribution
Company Size
10,000+ employees
Headquarters
Palm Beach Gardens, Florida
Year Founded
Unknown
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