Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Key Responsibilities

• Provide proactive customer support to our top customers and actively strive to delight them.
• Respond to customer inquiries regarding status of open orders, stock availability, and shipping information on the phone and through the case management system.
• Expedite backlog working with individual planners and buyers.
• Address priority and/or emergency order situations, tactfully handle problems and complaints, and recognize and solve possible problems before they become critical.
• Log and research customer disputes.
• Provide order entry assistance as required.
• Process return material authorization requests as required.
• Handle basic department related duties and special projects as assigned.
• Serve as backup for other reps as necessary.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience as a customer service representative.

Preferred Qualifications

• Bachelor’s Degree
• Ability to work well with a variety of team members.
• Ability to manage and prioritize multiple tasks.
• Ability to handle high volume customer inquiries via phone and email.
• Good organizational skills and attention to detail.
• Good verbal and written communication skills.
• Professional, pleasant demeanor in all interactions with customers and coworkers.

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