Job Description

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

This role is for someone who would like to work within a fast-paced environment to coordinate and support the demands of both internal and external customers.

Key Responsibilities

Develop and manage customer relationships, and provide customer support with:

• Same day order processing, complete and accurate

• Continuous order management including expedite requests and on time delivery of equipment and /or information

• Product returns through RMA system

• Managing key customer accounts, including order review and billing

• Coordinating shipments both domestically and internationally, completing the required shipping documentation and export compliance processes

• Customer inquiry management involving other departments including planning, production, sales, quality, and factory support services

• Effectively manage and escalate customer complaints, researching root cause and provide suggested corrective action to management

• Perform RRCA on all customer credits issued and attach documentation to support credit

• Maintaining accurate records and following standard work and processes

• Logging customer communication and internal information through CRM

• Working within the customer service department to ensure internal and external customer satisfaction

• Cross train to manage other customer service roles to serve as back-up

• Other tasks and responsibilities as may be assigned

Required Qualifications

• High School Diploma or GED

• 2+ years of Customer Service Experience

Preferred Qualifications

• Associates of Bachelor’s Degree

• Solid track record of dispute resolution through good judgment and decision making skills

• Positive and professional work ethic

• Excellent computer skills, including knowledge of Windows and Microsoft Office (Word, Access, Excel)

• Knowledge of Oracle - PSE1 or JD Edwards operating systems

• International shipping documentation experience

• Excellent communication skills, oral and written

• Excellent interpersonal skills, and team work

• Must be detail orientated, organized and able to work in a fast paced environment

• Must be available to work varying hours depending on customer demand and geographic location

• Ability to be forward thinking, multitask and troubleshoot

• Knowledge of general and basic office etiquette and skills

• Worked in a Manufacturing Environment

#LI-On-Site

RSRCAR