Job Description
Spear is seeking a passionate and reliable remote Customer Service Representative.
You would be required to be in New York for three weeks of training.
INTRINSIC RESPONSIBILITIES:
Serve as a liaison between patients and therapist with a focus on customer service and providing accessibility to care. Facilitate patient visits and appointment scheduling for therapists. Handle all aspects of appointment scheduling, including accurate data entry, answering incoming phone calls, handling online appointment requests and contact requests. Customer Service Representatives are expected to be proficient in all the aforementioned areas.
Qualifications
- Previous customer service experience.
- Someone who is hospitable, welcoming, and team-orientated.
- Strong communication skills and ability to multi-task.
- A strong attention to detail and willingness to grow.
- BA.BS degree preferred, not required.
What We Offer
- We know that exceptional patient service can only be achieved when our team is well cared for.
- We strive to create an environment that bolsters career growth while providing the flexibility and time necessary to simply be a human being. Further benefits include:
- One Medical paid membership. Learn more at onemedical.com/business
- Mental Health benefits that include paid time off and support services through Journey Live & employer sponsored EAP program.
- Medical, Dental, Vision Benefits, Commuter FSA Plan.
- 401(K) Safe Harbor Match: SPEAR will make a matching contribution equal to 100% of the first 3% of annual compensation, plus 50% of the next 2% of annual compensation. The total SPEAR matching contribution will not exceed 4% of your annual compensation
- Generous paid time including PTO, Floating Holidays, Company Holidays, Mental Health
- Commuter FSA Plans – pretax savings plans for travel to & from work
- Employee Perks: discounted rates for entertainment, travel, fitness, insurance plans, etc. Gym membership discounts with Blink & Crunch Fitness.
- Company Events - Annual Summer Picnic and Holiday Awards Celebration
Physical Requirements
- Manual dexterity to manipulate office equipment and make written notations.
- Ability to use computer keyboard 90% of each workday.
- Hearing acuity to communicate over the telephone.
- Visual acuity to read information on computer screen.
- The ability to sit, stand, walk for extended periods of time
- Occasionally lift 10 pounds floor to waist
QUALIFICATIONS
· High school diploma or equivalent.
· Relevant customer service experience helpful.
· Excellent verbal and written communications skills.
· Experience with multi-line phone system helpful.
Position Requirements
· Remote position requires a quiet private space at home to set up a workstation not too far from their internet router.
· Able to work 5 rotating shifts ranging from 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm. All shifts are required.
· Home internet speed 300 MBPS or better.
· Able to commute into NYC for initial 3 weeks of training.
· Excellent communication skills with patients, peers and management.
· Manual dexterity to manipulate office equipment and make written notations.
· Ability to use computer keyboard 25-90% of each workday.
· Ability to sit at desk for 25-90% of each workday.
· Hearing acuity to communicate over the telephone.
· Visual acuity to read information in print and on computer screen.
HIPAA STATUS
· Has been determined as eligible for access to/use of PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary standards
· Has read Spear’s policy and procedure manual this calendar year
We value empathy in our team members and a dedication to clinical excellence -- whatever your workstyle -- above all else. While we are looking for both entrepreneurial big-thinkers and those dedicated simply to the day-to-day of treatment, successful candidates will understand that being clear is kind and that actions express priorities. No matter where you are in your career, we are positive you will find your niche with us and grow.
Further success factors may include:
Passion for the field hospitality and customer service.
Self-motivation and willingness to go above and beyond.
Enjoyment of seeking out an opportunity to make an impact daily and connecting with people.
A proactive, collaborative, team-oriented attitude because we don’t work in silos.
You celebrate wins and learn from losses with your patients, colleagues, and surrounding communities.
A resonance with our SPEAR-IT values:
Service
Passion
Empathy
Accountability
Respect
Impact
Teamwork
ABOUT US:
Spear Physical and Occupational Therapy is the nation’s leading outpatient practice. With more than 40 clinics in the New York Tri-State Area and 25 years of experience, Spear provides unprecedented patient access to physical and occupational therapy through its robust list of services covered by most major insurances. Since its founding, Spear has been honored by some of the top medical, academic, and business communities. Among these accolades, they have twice been named the nation’s top physical therapy practice by the American Physical Therapy Association and WebPT, received the Columbia Award for Leadership in Clinical Education, served as official therapists to Olympic teams and Broadway shows, and been featured for their expertise in The New York Times, CBS News, Good Morning America, The Today Show, and more. Learn more about Spear’s history of excellence at spearcenter.com
