Job Description

Benefits:

Competitive salary
Flexible schedule
Opportunity for advancement

About ASC:

At American Screening Corporation (ASC), we are committed to delivering excellence in drug testing, medical supplies, and fulfillment services. Guided by our core values of Integrity, Accountability, Teamwork, Innovation, and Customer Focus, we strive to provide exceptional support to our customers and partners.

The Customer Service Representative is the front line of ASC, responsible for ensuring every customer receives timely, professional, and accurate support. This role involves handling customer inquiries, processing orders, and resolving issues with a focus on accuracy, efficiency, and service excellence.

Key Responsibilities:

· Respond promptly to customer inquiries via phone, email, or chat with professionalism and empathy.

· Process customer orders from start to finish — including order entry, confirmation, tracking, invoicing, and returns.

· Verify product availability, pricing, and shipping details before order completion.

· Resolve product or service issues by clarifying the customer’s concern, determining the root cause, and identifying solutions.

· Collaborate with fulfillment, shipping, and accounting teams to ensure accurate and timely order processing.

· Maintain customer records and document interactions in CRM and order management systems.

· Provide product knowledge and guidance to customers with a focus on accuracy and compliance.

· Continuously seek ways to improve customer experience through feedback and innovative solutions.

Qualifications:

· High school diploma or equivalent required; associate or bachelor’s degree preferred.

· 1–3 years of customer service and order processing experience (preferably in healthcare, fulfillment, or distribution).

· Strong verbal and written communication skills.

· Ability to multitask, prioritize, and manage time effectively.

· Proficiency with CRM systems, order management software, and Microsoft Office.

· Detail-oriented with a focus on accuracy in order entry and documentation.

· Positive, professional, and team-oriented attitude.

Core Values in Action:

· Integrity – Ensures accuracy and transparency in all order transactions.

· Accountability – Takes ownership of order processing and customer resolutions.

· Teamwork – Collaborates with operations, fulfillment, and shipping teams to deliver on commitments.

· Innovation – Identifies opportunities to streamline order workflows.

· Customer Focus – Provides seamless and reliable service from inquiry to order delivery.

*It's an onsite role

Compensation: $40,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, disability status, protected veteran status, or any other
characteristic protected by law.

The National Drug & Alcohol Screening Association (NDASA) is a member-owned, member-driven, member-operated organization whose mission is to advocate for safe and drug-free workplaces and communities through legislative advocacy, education, training and excellence in drug and alcohol screening services. We offer a multitude of member benefits and discounts, keeping our members informed with weekly communications, a quarterly newsletter, a weekly podcast and Town Hall Meeting, monthly educational webinars and an annual conference. Our training, certification and accreditation programs are second to none. Member participation opportunities include committees, State Affiliates program, course re-seller training, promotions & sponsorships, and regional training events.

About National Drug and Alcohol Screening Association

The National Drug and Alcohol Screening Association, NDASA, is a member owned and driven organization to address workplace and community safety. In a world of substance abuse, ever changing workplace regulations, and community suffering, NDASA will provide leadership and guidance in addressing relevant issues by connecting resources, training and legislation.

MEMBER OWNED: NDASA is member owned and operated. We are not held by one individual, but collectively by ALL MEMBERSHIP. By including community safety, we add a broad spectrum of members and resources to work toward health and safety for PEOPLE, both at home and at work.

Employer rights advocacy: We believe that employers, both DOT and non-DOT should have a strong voice in regulations relating to their workplace. We’ll do that via legislative testimony, public education and providing resources on our website.

Community Education: We believe that our members carry the experience to help curb substance abuse within our communities. We will do that via education and advocacy.

Superior Training: NDASA holds a large bank of experts in various safety related industries. Members will have access to online, live and printable materials for their use. From drug screens, background screens, health and wellness screens, substance abuse and safety compliance, our training offerings are second to none.

Current and relevant: NDASA won’t wait to see what everyone else says. We’ll act immediately and with solid facts on issues that matter to our membership.

Expert testimony: NDASA will be strong advocates for improving lives. When legislation is being debated, we stand ready to assist our membership.

Industry

Unknown

Company Size

11-50 employees

Headquarters

Washington, District of Columbia

Year Founded

2018

Website

ndasa.com

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