The Customer Service Rep is responsible for the following duties.
1. Serve as a primary customer contact for shipment-related inquiries.
2. Track freight from pickup through delivery and provide proactive updates.
3. Process and Monitor EDI transactions accurately and timely.
4. Identify and communicate service issues, delays, or risks immediately.
5. Coordinate with dispatch, drivers and operations to resolve issues.
6. Monitor and report on-time pickups and delivery performance.
7. Ensure that white glove delivery service procedures are being met.
8. Track shipment revenue and support operational reporting.
9. Provide 24/7 on-call support for assigned freight and customers.
10. Prepare quarterly business reviews.
Required Qualifications:
Contract Transport Services, established in 1985 and headquartered in Green Bay, WI, is a leader in providing dedicated and Midwest regional transportation services to many Midwest Fortune 500 companies. Our strong reputation for exceptional service has created double-digit growth for the past 10 years. At CTS we have strong values and we focus on respectful and professional interactions. We value the contributions of all CTS employees, and we value the time they put in to ensure they excel at their jobs so CTS can excel in the transportation industry. Our benefits extend beyond the paycheck to include family-oriented company events all year long. Come see the new way of trucking, the CTS Strong way.
