Job Description

Join a Team That Values People, Problem-Solving, and Exceptional Service

Are you someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment? We’re looking for a Customer Service Representative (CSR) to join our team and play an important role in delivering an excellent customer experience to our clients.

This is a great opportunity for someone with strong customer service experience who thrives on communication, teamwork, and staying organized. Experience in homebuilding, cabinetry, construction, or related industries is a plus - but not required. We’re happy to train the right person who brings a positive attitude, strong communication skills, and a willingness to learn.

If you’re dependable, proactive, and enjoy working with both customers and field teams to find solutions, we’d love to hear from you.

What You’ll Do

As a CSR, you’ll serve as a key point of contact between customers, service technicians, warehouse teams, and internal departments to ensure service requests are handled efficiently and professionally.

Responsibilities Include:

• Communicate daily with field service technicians and internal teams to resolve customer service issues
• Manage service tickets from start to finish to ensure timely completion and follow-through
• Provide customers with updates and exceptional support throughout the resolution process
• Maintain accurate records, documentation, and invoicing
• Coordinate parts orders and material requests as needed
• Monitor reports and open service requests to help prevent delays and keep projects on track
• Assist with warehouse coordination, including tracking returned, missing, or rescheduled materials
• Support team members and contribute to overall department success
• Identify problems proactively and help drive solutions in a fast-moving environment

What We’re Looking For

We’re looking for someone who is:

• Customer-focused, professional, and dependable
• Organized with strong attention to detail
• Comfortable managing multiple priorities in a fast-paced office environment
• A clear and confident communicator who enjoys working collaboratively
• Solution-oriented with a positive, proactive mindset
• Able to stay calm under pressure and adapt to changing priorities

Qualifications

Required

• High school diploma or equivalent
• Prior customer service experience
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Attention to detail and ability to maintain confidentiality

Preferred

• Experience in homebuilding, cabinetry, construction, warranty service, or related industries
• Proficiency with Microsoft Office Suite, including Outlook, Teams, Word, Excel, and OneDrive

Why Join Us?

• Supportive and team-oriented work environment
• Opportunity to learn and grow within a growing industry
• Medical Dental, and Vision insurance
• Company-paid life insurance
• 401(k) with a company match
• PTO accrual & paid holidays