The DME Customer Service Representative is responsible for performing various typing and clerical tasks, DME patient intake including answering phone calls in a professional manner and processing patient requests, maintenance of patient files including scanning all documents required to properly bill DME,
Types correspondence, reports, forms, cards, and requisitions, etc., through the use of a computer and email.
Operates office machines such as photocopiers, postage meters, adding machines, printers, scanners, and fax machines.
Monitors documents, which either originate within or pass through the department, by an effective logging, posting, or filing system.
Searches files to retrieve correspondence, reports, and records.
Answers telephone, routes calls, takes messages for the department in a professional manner
Receives, sorts, and distributes mail.
Performs other related duties as assigned.
Assists in taking physical inventory.
Coordinates the distribution of or distributes supplies/equipment to clients/caregivers, or agency staff, as appropriate.
Receives and assists customers entering agency complex.
Enters date of receipt and quantity of items received on proper purchase order computer screen and posts information daily into computer system pertaining to partial or complete shipments received; posts other information as required to update stocks.
Operates Horizon Homecare programs on computer. Working knowledge of Citrix, Dyna Com, Star software. Post and verify patient charges and balance billing. Run reports and check lists, visit log and process bills to forward to System Center.
POSITION PHYSICAL REQUIREMENTS:
Must possess physical ability to endure prolonged sitting, moderate walking and lifting and carrying; exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical Demand requirements are in excess of those for Sedentary Work.
EDUCATION, TRAINING, AND EXPERIENCE:
High School Diploma or GED equivalent. Six months or 1 year's experience desired.
Competent in computer programs such as Microsoft Word and Excel
Must possess good verbal and written skills and thorough knowledge of filing, posting and records maintenance methods.
One (1) month to three (3) months on-the-job training will be required to attain proficiency of performance of assigned duties and responsibilities.
Our purpose is singular: to increase sales at the point of purchase.
That's been our mantra from day one, over 120 years ago. Our business has changed a lot since then, evolving into the multi-sector, multi-service field marketing agency that we are today.
As consumers, customers, sectors and channels change, helping brands to sell more requires consistent evolution. That's why today, our service proposition spans sales and execution, training and advocacy, brand insight and consumer engagement – all supported by digital and data products.
We know that every business requires a tailored approach, so we use our range of tactics and services to deliver your strategy and reach your goals.
We’re owned by Avidity Group Ltd, who provide the investment and financial firepower to help us achieve our goals. We operate out of the UK and Ireland, but our reach is extended into Europe through our partnership with Sales Service International (SSI).
We're committed to being a leader in our industry, challenging the norm to unlock the very best ways of selling more for the brands we partner with. Whether that means using our in-house expertise or finding the right partners to collaborate with, our focus will forever be on selling more.
To view our vacancies and join our team please visit https://www.mccurrach.co.uk/about/careers/
