Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.
Our team members are self‑directed, solutions‑oriented, and committed to making a positive difference every day—both in their careers and in the communities we serve.
If you’re looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.
As a Customer Service Representative (CSR) at Waste Connections, you’ll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.
Handle a high volume of incoming customer calls with professionalism and accuracy.
Process customer requests including new service setup, service changes, and service discontinuations.
Accept customer payments and assist with billing questions or account updates.
Collaborate with internal teams and customers to determine service needs and resolve issues.
Provide safe, cost‑effective, environmentally responsible solutions to customer service concerns.
2+ years of high‑volume customer service experience
Proficiency with Microsoft Word, Excel, and Outlook
Strong verbal and written communication skills
A proactive mindset and dedication to customer satisfaction
Ability to problem‑solve and work in a fast‑paced environment
Bilingual in Spanish and English is a plus
Competitive Pay: $20-$21 per hour
401(k) with company match — invest in your future
Comprehensive healthcare benefits including Medical, Dental, and Vision
Employee Perks & Programs:
Mental Health Employee Assistance Program
Emergency Travel Assistance
Prepaid Legal Plan
Employee Stock Purchase Plan
Scholarship opportunities for children
Employee Relief Fund for financial emergencies
Insurance Coverage: Life Insurance, Short‑Term Disability, and Long‑Term Disability
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
Pick your destination. We’ll help you get there. That’s how we’ve been growing our local teams and our national recognition for more than 20 years. Our culture is rooted in the idea that our leaders are here to serve our employees. That means wherever you’re headed on your journey – to a new role, to a better lifestyle, or simply to those moments on the job that stick with you – rest assured, we’ll be traveling along with you.
We are Waste Connections, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We’re proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
