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  Support customers with excellent customer service, answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent, addressing concerns of patients through various channels, including phone, email, and SMS.
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  Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.

Requirements

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  Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
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  Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
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  Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
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  Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
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  High achiever motivated by excellence.
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  Superior communication and interpersonal skills. Comfort with ambiguity.
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  Ability to quickly adapt & prioritize in a fast-paced, rapidly changing environment. Strong problem-solving abilities with a focus on customer satisfaction.
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  Proficiency in CRM software (Salesforce) and call center systems.