At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
1.Interact with mobile customers thru voice or livechat channel to provide:
Accurate information about plans and services
Assist in activating or cancelling their service
Help in setting up or updating their account
Answer basic trouble shooting and billing concerns.
Obtain complaint details.
Promote and educate customers about self-service options.
2. Record details of customers concern or inquiries and act in accordance to it.
3. Ensure that required changes are made to resolve the queries of the customers.
4. Refer unresolved and pending customer grievances to the concerned departments for further investigation.
5. Review policies and terms to ensure that we resolve issues as per regulations.
6. Acquire and analyse all relevant information to evaluate validity of complaint and identify possible causes.
7. Cross sell and promote other amaysim products and services
8. Adhere to schedules.
9. Provide an excellent customer experience to mobile customers.
10. Conform withthe account's goals and policies.
Probe CX is a global customer experience organisation focused on creating environments where digitally-enabled CX thrives. A part of Probe Group, we enhance experiences with the right blend of people and technology to help our clients achieve their CX transformation goals. Partnering with organisations across more than 11 industries, our solutions help unlock trapped CX value.
We create meaningful interactions that exceed expectations through our digitally-powered, people-first approach. Rooted in a culture of diversity, accountability and respect, Probe CX designs scalable, end-to-end CX solutions by understanding the challenges of our clients, their employees and their customers.
From managed and outsourced services to intelligent automation and workforce transformation, our teams drive tangible results for businesses of all sizes. With over 40 years of experience building socially responsible and sustainable CX solutions, we are the partner of choice for next-generation driven CX.
