Black and White Business Solutions Private Ltd

Customer Service Representative

Black and White Business Solutions Private Ltd  •  Mumbai, IN (Onsite)  •  6 days ago
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Job Description


Job Title :


International Voice process


Qualification :


Any Graduate


Experience :


1 - 3 Years


Must Have Skills :


Execellent Comms.


Good to Have Skills :


Roles and Responsibilities :



Handle vendor calls and emails (both Inbound and Outbound) to resolve customer inquiries,
queries and concerns using available claims information


• Handle customer complaint and escalations by providing explanations and taking necessary steps

• Follow the defined standard operating procedure and guidelines to provide accurate information

to the callers

• Find alternate solutions by researching and exploring information using available resources

• Identify and escalating unresolved issues and keeping supervisors in loop

• Maintaining call logs with adequate details of the call and the caller

• Ability to work on data for various reporting and analysis


Location :


Mumbai


CTC Range :


5.30 (lakh per annum)


Notice period :


Immediate Joiners


Shift Timings :


Night Shift


Mode of Interview :


virtual


Mode of Work :


WFO


Mode of Hire :


Permanent


Note :


NA

Black and White Business Solutions Private Ltd

About Black and White Business Solutions Private Ltd

Incorporated in 2006, Black and White Business solutions Pvt Ltd has gradually developed today into a leading provider of manpower for some of the fortune 500 companies for their junior/ middle / senior and executive requirements. At Black and White Business Solutions, our sole job is to find individuals who are driven to succeed, and match them with companies that know how to reward success.Considered one of the top recruitment firms in Bangalore.

We are the pioneer of organized recruitment services in India. Over the years we have played the role as preferred recruitment partners to multinationals and leading Indian businesses which enabled us to emerge as the leading recruitment brand nationally.

We follow 360 degree holistic view of a candidate’s qualification, experience and most important personality traits.

We boast on the fact that we and have helped careers of over thousands of professionals through our work. Devoted to both clients and candidates, we power the world of work.

Industry
HR & Recruiting
Company Size
201-500 employees
Headquarters
Bangalore, IN
Year Founded
2006
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