Job Functions, Duties, Responsibilities and Position Qualifications:
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Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!
LOCATION: 250 Miller Place, Hicksville, NY 11801
FULL TIME: Benefits Eligible
HOURLY RATE: $17-$25/hr
HOURS: Multiple Shifts Available:
* 10:30am - 7:00pm; Mon, Wed, Thu and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Tue
* 10:30am - 7:00pm; Mon, Tue, Thu, and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Wed
* 10:30am - 7:00pm; Mon, Tue, Wed and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Thr
* 7:30am - 4:00pm; Sun and 10:30am - 7:00pm; Mon - Thu and off Friday/Saturday
* 12:30pm - 9:00pm; Mon - Fri
* 7:00am - 3:30pm; Sun and 10:30am - 7:00pm; Mon, Tue, Wed, Fri and off Thu/Sat
In this role, you will:
Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support.
Thrive in a fast-paced call center environment.
Handles all customer inquiries received by telephone, fax, or email regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service
Report laboratory results to clients and patients using established protocols
Document reporting or call history in required format and maintain complete and accurate records
Contact the client to resolve routine matters related to patient testing and result reporting
Report client concerns using established protocols
Escalates issues as appropriate using established protocols
Leads by example in demonstrating “gold standards” behaviors
Perform other duties as required to meet the customer requirements
Deliver exceptional customer service to patients, clients, and laboratory staff through professional phone support.
Thrive in a fast-paced call center environment.
Promote and uphold safety, compliance, and quality assurance standards.
All you need is:
High School Diploma or equivalent
1 year of experience working in a call center or in the laboratory
Exceptional communication skills
Ability to thrive in a fast-paced environment
Bonus points if you’ve got:
Previous medical or customer service background preferred.
Associate’s Degree or Medical Assistant training
Scheduled Weekly Hours:
40
Work Shift:
Job Category:
Laboratory Operations
Company:
Sunrise Medical Laboratories, Inc.
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Sonic Healthcare USA is a subsidiary of Sonic Healthcare Limited, one of the world's largest medical diagnostics companies, providing laboratory services to medical practitioners, hospitals and community health services, with operations in eight countries, on three continents and providing care to over 120 million patients each year. Sonic Healthcare USA is a leading provider of state-of-the-art laboratory services and professional pathology groups throughout the USA with nine operating divisions and nearly eight thousand US-based employees. Sonic Healthcare USA utilizes a federated business model that emphasizes medical leadership and community-based laboratory testing and professional pathology services to provide outstanding quality and service to the doctors and patients that they serve. For more information, visit the Sonic Healthcare website at www.sonichealthcareusa.com.
