Job Description

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.
• Skills Over Resumes: We see your potential beyond your work history – show us what you can do through our interactive skills assessment and group interviews.
  
  

Working as a Customer Service Representative, you will be responsible for delivering high standards of service in a range of phone-based customer interactions. You will identify the customers unique situation and provide tailored solutions that support a first-call resolution.

What You’ll Be Doing;

• Customer Connection: Manage inbound and outbound calls, building rapport and trust with every interaction.
• Needs Investigator: Explore and assess each customer’s personal and financial situation to understand their needs.
• Solution Seeker: Provide tailored options and resolutions that align with the customer’s circumstances.
• Record Keeper: Accurately record file notes and ensure all customer details are updated in our systems.
• Compliance Champion: Work within regulatory frameworks to ensure every interaction meets quality and compliance standards.
  
  

Where You Could Be Matched;

• Customer Service: Service and support conversations across a range of customer needs.
• Collections: Structured conversations focused on resolutions and payment outcomes.
• Operations Support: Administration and customer follow-up support that keeps things moving behind the scenes.
• Multiple Contract Options: A variety of locations available to suit your preference.

Skills First Process;

At Symbos we focus on the skills you bring, not just your resume. Whether you have experience in customer service or are looking to step into a new challenge, we want to see what you can do.

As part of our process, you will complete an interactive skills assessment through Vervoe. This is your opportunity to experience real job-related tasks and showcase your strengths beyond your resume.

Keep an eye on your email including your junk folder, so you do not miss out on the chance to join our team.

The Mindset You’ll Bring;

• Empathy First: You listen actively, understand customer needs, and approach every conversation with care and patience.
• Problem Solver: You love thinking on your feet and finding the best outcome for each customer.
• Resilience and Adaptability: You stay calm under pressure, handle challenging conversations with professionalism, and adapt to changing situations with ease.
• Curious Learner: You are open to feedback, eager to learn, and keen to develop your skills and grow your career.

Apply today or reach out to talent@symbos.com.au for more information.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Us;

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including indigenous peoples; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.