SharpContra

Customer Service Representative

SharpContra  •  Tampa, FL (Onsite)  •  6 days ago
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Job Description

At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support across various communication channels. You will play a vital role in maintaining customer satisfaction by addressing inquiries, resolving issues, and ensuring a positive customer experience.

Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a timely and effective manner.
  • Provide accurate information about products, services, and policies.
  • Document all customer interactions and transactions in the company database.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Maintain a thorough understanding of the company’s offerings to assist customers effectively.

Qualifications

Requirements

  • High school diploma or equivalent; bachelor’s degree preferred.
  • Proven experience in a customer service role or similar position.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and patient in stressful situations.
  • Familiarity with customer service software and CRM tools.

Additional Information

  • Competitive salary package
  • Opportunities for professional growth and career advancement
  • Collaborative and supportive work environment
  • Skill development and ongoing learning opportunities
  • Exposure to diverse projects and industry experience
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
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