Aspen Contracting, Inc

Customer Service Representative

Aspen Contracting, Inc  •  $16 - $18/hr  •  Onsite  •  7 days ago
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Job Description

Customer Service Representative

Department: Customer Service

Employment Type: Full Time

Location: NHQ

Compensation: $16.00 - $18.00 / hour


Lee’s Summit, MO
Monday–Friday | 6:30 AM – 3:30 PM
$16–$18/hr (based on experience)
We’re looking for someone who is organized, responsive, and comfortable on the phone to join our team in a customer-facing office support role.

This position is the first point of contact for customers and plays a key role in keeping communication clear, handling inquiries, and supporting internal teams with project coordination and paperwork.

What You’ll Be Doing

  • Serve as the first point of contact for customers
  • Handle inbound and outbound calls (toll-free and direct)
  • Respond to customer inquiries quickly and professionally
  • Resolve questions and concerns
  • Perform customer verification
  • Route requests and unresolved issues to the appropriate team
  • Track and document customer interactions, comments, and concerns
  • Maintain and update customer records and databases
  • Coordinate with internal departments and employees
  • Support project approvals and paperwork processing
  • Process payments (ACH, credit card, deposits, etc.)
  • Use T-Mobile Dialpad for communication

What We’re Looking For

  • 1+ years of phone-based customer service or administrative experience
  • 1+ years working in a professional office environment
  • Experience with Microsoft Word and Excel

Key traits:Willing to learn

  • Strong multitasker
  • Clear communication and phone presence
  • Upbeat and personable

Benefits

  • Healthcare (eligible 1st of the month following 60 days of employment)
  • 401K (eligible first of the next quarter after one year of employment)
Aspen Contracting, Inc

About Aspen Contracting, Inc

Aspen Contracting, Inc. is a nationally acclaimed roofing, siding and gutter contractor specialized in making our customers our #1 priority!

We proudly service residential and commercial properties as well as new construction. We utilize the industry's best technology and training, to work carefully with you and your insurance company to ensure a smooth and timely restoration process. We have the most experienced crews in the country and utilize only the best products.

Aspen Contracting is fully licensed and insured, completing over 10,000 projects per year, with an industry top nationally accredited A+ rating with the Better Business Bureau. We have a track record of excellence with over 70,000 satisfied clients in the 48 states we do business in. Call us today for a free quote, or to receive more information about any of our products and services.

The Aspen Contracting Promise

•We believe in doing the right thing through higher standards and integrity for our customers.

•Your Project Specialist will explain the construction process as well as mail the customer a copy of the building process.

•Promptly deliver materials specified for the agreed construction date.

•Your representative will oversee the entire process.

•An Aspen Contracting inspector will survey the completed work to ensure quality and satisfaction.

Aspen delivers a Lifetime "IronClad"​ Warranty on Labor & Material

Aspen Contracting: (877) 784-ROOF

Aspen Contracting, Inc. is ranked as the #1 residential roofer and Top 10 overall (including commercial) in the U.S.- Roofing Contractor Magazine "Top 100"​ List

"Aspen Contracting raises the expectations for the roofing and insurance restoration industry,"​ - Construction Today

Aspen Contracting's customer service and work featured in American Builder Quarterly, April / May / June 2013

Industry
Construction & Skilled Trades
Company Size
201-500 employees
Headquarters
Lee's Summit, MO
Year Founded
2006
Website
roofsbyaspen.com
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