Job Description:
Location: Indianapolis, IN.
This is a hybrid position with 1 day work from home.
Shifts: Monday - Friday: 10am ,11am, or Noon EST start time. Wednesday - Sunday 1pm Start Time
*8-hour shift and a 30-minute lunch break.
Compensation: $18
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America. Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets. Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
Answer inbound callsregardinglocaterequests, rescheduling, community standards, damages, etc.
Perform data entry and other administrative functions
Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and completetimelycommunicationof the tickets to theappropriate USICstaff
Route damagelocatetickets to USIC staff,customersand contractors; make changes as necessary
Work with USIC field staff, as well as on-call contractors to reschedule service tickets, document in the USIC Ticket Pro system
Call and e-mail USIC field tech/contractors to reschedule ticket completion date, document and follow up with the technician in the field
Assistwith projectsand other administrative tasksasneededbased on business needs
Requirements
Ability toutilizecomputers and other office equipment
Must be proficient in MicrosoftOffice,Exceland Outlook
Excellent customer service skills
Must be detail oriented and able to multi-task
Excellent oral and written communication skills
Excellent organizational skills
Ability to work in a multi-line phone system environment
High school education or equivalent; some college preferred
Data entry experience preferred
Reliable transportationrequired
We are an Equal Opportunity Employer. Veterans are encouraged to apply.
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission is to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
USIC is America’s leader in underground utility damage prevention and advanced infrastructure services, performing more than 84 million locates each year for the more than 1,400 telecommunications, electric, gas, water, and sewer utilities and municipalities we serve nationwide. At USIC, we are committed to Leading from the Ground Up.
