We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Customer Service Representative (Care & Resolutions)
Location: Philippines
Reporting to: Team Leader
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun, underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
A Glimpse into Your New Role
As a Care & Resolution Agent for - M2 Energy Customer Service, your frontline role is integral in meeting the business objectives and contributing to the success of the organization.
Energy Care & Resolution Agent interacts with clients through inbound and outbound calls and ensure their service or product-related concerns are resolved.
Team members who demonstrate reliability in their role, provide exceptional customer service and tailored-fit resolution to client’s issues.
An Energy Care Agent handle basic payments, billing enquiries, service order and transfer queries. They will be upskilled as Energy Resolution Agent and will handle advanced supply and meter related enquiries.
Resolve product or service problems by clarifying the customer's concern, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
Answer customer inquiries and transfer calls to the appropriate department as necessary
Ensure customer satisfaction by providing exceptional customer service
Ensure complaints are resolved at their level with proper resolutions provided
Effectively manage and provide tailored-fit resolution for cancellation and OMB threats
Obtain & properly document all required information about call interactions in all relevant systems
Generate leads for additional services such as mobile and NBN on all applicable calls
Ensure quality and standards, policies and procedures are maintained at all times
Championing team culture-based initiatives such as the campaign's way
Perform other related duties as assigned by management
Contribute innovative ideas in the improvement of the customer journey
What You’ll Bring
Strong computer skills required
Should have a track record of meeting targets and delivering on targets
Excellent verbal and written communication and customer service skills
Ability to multi-task and work in a fast paced, high stress environment
Ability to build productive business relationships with clients
Strong organizational, analytical and managerial skills
Must possess a professional, courteous, and resilient attitude
With a diverse global team working together, we proudly embrace and live by these shared values:
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
