Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
The primary responsibilities of this position will be to maintain and/or increase customer loyalty by supporting customers from ordering through delivery. Further, the associate is responsible for managing orders in an accurate, timely, and professional way
About the job:
Handles order processing, including receiving customer purchase orders (EDI, mail, fax), order entry within 24 hours, order changes/cancellations, and blocked order resolution.
Supports customer requests, including order expedites, special shipments, stock availability checks, delivery updates, complaint handling (8D), and returns, credits, or debits.
Builds strong customer relationships by proactively communicating delivery status, managing open order reports, maintaining regular customer contact, participating in customer-focused improvement projects, and providing backup support for other CSRs.
Provides sales support by managing RFQs and quote renewals, coordinating pricing approvals with Product Management, maintaining price books, and distributing PCNs to customers.
Reviews and improves order processing procedures, maintains customer data, and ensures quality-related information and requirements are properly communicated and addressed by relevant teams.
About you:
At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.
Littelfuse, Inc. (NASDAQ: LFUS) is a diversified, industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 20 countries, and with approximately 16,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets – everywhere, every day. Headquartered in Rosemont, Illinois, United States, Littelfuse was founded in 1927.
View our broad and deep product portfolio:
https://www.littelfuse.com/
Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization.
Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law.
