Job Description

ProAmpac is seeking a Customer Service Representative who is detail-oriented, ambitions, curious, a self-starter, a critical-thinker and possesses great written and verbal communication skills.

In this role you will be assisting multiple production sites and will need to be responsive with good time management. This role requires you to professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

You will manage various sales-related administrative tasks, including manual data entry, customer forecasting, documentation, and reporting to support efficient operations. Along with overseeing order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays; amongst other duties. (This is not a call center position)

Essential Duties and Tasks

• Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.
• Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.
• Completion of Customer Complaint Forms (CCFs) for thorough issue documentation and follow-up, ensuring all complaints are properly addressed and resolved.
• Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.
• Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.
• Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.
• Collaborate with internal departments, including but not limited to, sales services teams, production, logistics and sales to ensure seamless service delivery for assigned accounts.
• All other duties as assigned.

Qualifications, Education and Experience

• HS/GED required; AS preferred
• Microsoft Excel
• 3-5 years' experience in a related field experience in a related field required.
• Manufacturing Customer Service experience or experience with the same or similar product manufacturing processes a plus
• This position has no leadership duties.
• Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.
• Maintains strict confidentiality and protects privacy of confidential/sensitive information.
• Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

Perks

• Benefits
• On-site Parking
• Bonus

Pay Range (CAD): $65,000 to $75,000 per year

Vacancy status

• This posting is not for an existing vacancy.

Pay range note:
This pay range reflects our good-faith estimate of the role's expected range at the time of posting. Pay offers are based on job-related factors, including relevant experience, skills, education, internal equity, and business needs. Most offers are made in the lower to middle part of the range.