Snowy River Caravans

Customer Service Representative

Snowy River Caravans  •  $60k - $65k/yr  •  Geelong, AU (Onsite)  •  14 days ago
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Job Description

  • Are you passionate about delivering exceptional customer service
  • Manage service enquiries, bookings, warranty support & customer satisfaction
  • You will be the first point of contact for our valued Geelong customers
  • $60K-$65K + Super full time permanent

Our Company

At Snowy River Caravans, we pride ourselves on delivering an unforgettable experience to our customers through the prestigious products and exceptional quality we offer. Being a part of a global company, we are experiencing a substantial level of rapid growth as we embark on this journey to become a top leader in the industry. From humble beginnings, we have built a strong and passionate team that supports us in the planning for future development.

Key Responsibilities

  • Handle customer enquiries via phone, email, and walk-ins
  • Coordinate service, repair, and warranty bookings
  • Resolve customer concerns and escalate issues where required
  • Maintain accurate customer records in Salesforce/SAP C4C
  • Support warranty reporting and parts usage administration
  • Identify sales opportunities and refer upgrade enquiries to the Sales Team
  • Assist in developing FAQ and customer support content

What We’re Looking For

  • Previous experience in customer service, sales support, or warranty administration
  • Strong communication and relationship-building skills
  • High attention to detail and excellent organisational abilities
  • Ability to multitask in a fast-paced environment
  • Experience with SAP, Salesforce, or similar systems is advantageous
  • Proficiency in Microsoft Office Suite

Why Join Snowy River Geelong?

  • Supportive and collaborative team culture
  • Opportunity to grow within a respected industry brand
  • Dynamic and customer-focused environment
  • Be part of an exciting and expanding caravan industry

If you’re customer-focused, proactive, and enjoy helping people, we’d love to hear from you.

Apply now and become part of the Snowy River Geelong team!

Please note Applicants must have full working rights in Australia. No recruitment agencies, please.

Snowy River Caravans

About Snowy River Caravans

2025 marks a milestone for Snowy River Caravans as we celebrate 10 years of bringing high-quality, value-packed caravans to Australian travellers. Since our launch in 2015, we’ve grown to become one of Australia’s most recognised and trusted caravan brands. Known for our innovative designs and exceptional quality, we’ve been honoured with numerous accolades, including the “Best Value for Money” Award from 2019 to 2022.

Our story is one of rapid growth and enduring customer trust. Snowy River Caravans was founded with a vision to deliver caravans that combine affordability, quality, and durability, designed specifically for Australian conditions.

Our diverse range of caravans caters to every traveller. From solo adventurers and couples seeking a luxurious retreat right through to families looking for a spacious tourer. Built with innovative composite wall construction, aluminum frames, and premium features, our caravans are designed to provide unmatched reliability and comfort at an accessible price.

Customer satisfaction is at the heart of everything we do. With a network of around 20+ authorised dealerships, a comprehensive warranty team, and a vibrant owner community, we ensure that every Snowy River customer is supported on their journey.

As we celebrate 10 years of innovation, growth, and adventure, we invite you to join the Snowy River family and experience why so many Australians choose us for their travels. Visit www.snowyrivercaravans.com.au to explore our range, or connect with us on social media.

Industry
Automotive & Mobility
Company Size
11-50 employees
Headquarters
Unknown
Year Founded
2015
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