Job Description

At Quaker Houghton, we create solutions that support key industries and drive innovation that has a real impact on the future. We cooperate with the most advanced companies in the automotive, steel, aluminum, aerospace, mining industries, as well as manufacturers of packaging and industrial components.

Currently we’re looking for Customer Service Representative to join our Customer Service Team, who will provide customer service support for Hungary. If you value accuracy, good teamwork and want to work in a dynamic, international environment - this role is for you.

Tasks

• Operate JDE system in the context of CS
• Receive and handle all orders from the customers and processing them effectively.
• Monitor order status and proactively communicate updates or delays to customers
• Collaborate with logistics, planning, production plants and finance teams to resolve order or delivery issues
• Participate in inventory counts of stocks
• Support audits (internal and external)
• Support continuous improvement initiatives related to customer service processes and JDE usage
• Participate in trainings and development to stay updated on JDE functionalities and customer service best practices.
• Participation in corporate projects

Requirements

• Customer Service 2 years of experience – any field
• English advanced in writing and speaking
• JDE ERP - nice to have
• Ability to work independently
• Good communication skills

Benefits

• Stable employment based on an employment contract;
• Hybrid work model (office in Gödöllő);
• Laptop and business phone;
• Opportunity to participate in volunteer initiatives - 2 additional days off for volunteering;
• A rich package of development programs: Wellbeing, Sustainability, DEI and Women Inclusion;
• Access to QH University - an online training platform for everyone levels of seniority.

Quaker Houghton is a global leader in industrial fluids, present in more than 40 countries. Our solutions support the largest manufacturers of steel, aluminum and components for the automotive, aerospace, machinery and many other industries. In more than 100 locations around the world, our experts – chemists, engineers and industry specialists – work with customers to help them increase process efficiency and efficiency.

Our values:

• Live Safe
• Act with Integrity
• Exceed Customer Expectations
• Drive Results
• Embrace Diversity
• Do Great Things Together

Our values guide our actions, influence our decisions and inspire us every day. They are the ones who build a stronger, more responsible and safer Quaker Houghton.

Join our team and let's create a better future together.