Job Description

**This is a direct-hire Customer Service Representative role with a client based in Seattle, WA. U.S. work authorization is required and no sponsorship is available.**

Schedule: Monday-Friday, with shifts between 7:00am–5:00pm and some flexibility in start and end times. During the fall and winter season, coverage extends to seven days a week with expanded hours from early morning through evening. Some weekends will be required.

The Customer Service Representative supports three consumer brands and serves as a primary point of contact for direct-to-consumer customers. This role manages inbound inquiries across email, chat, and phone, working within multiple internal systems to resolve questions efficiently and professionally. The position requires schedule flexibility during the holiday season, including extended hours, weekends, and in-office presence.

Responsibilities

• Respond to customer inquiries via email, chat, and phone across all supported brands

• Manage customer tickets using the Gorgias help desk tool and its AI features

• Work daily within Shopify, SalesPad, and other internal systems

• Complete hands-on training and leverage webinars, videos, and job aids

• Support the marketing team with projects during slower periods

• Maintain in-office presence during peak holiday season

• Work weekends and extended hours during high-volume periods

• Be present in the office between Christmas and New Year

Qualifications

• Proficiency with Microsoft Office, with strong Excel skills

• Ability and willingness to learn new systems, tools, and processes

• Strong attention to detail with an organized and thoughtful approach to problem-solving

• Comfort communicating with customers across email, chat, and phone

• Ability to ask questions, think critically, and adapt quickly

• Flexibility to work a varied schedule during peak season, including weekends

• Availability for a 40-hour work week with no overtime anticipated

• Minimum of two years of customer service experience preferred in retail, call center, or corporate environments

• Open to recent graduates with relevant customer-facing experience and a customer-first mindset

Preferred Skills

• Experience working in e-commerce or direct-to-consumer environments

• Familiarity with help desk or ticketing tools

• Experience with Shopify or order management systems

• Comfort working in a fast-paced, seasonal business

Our Vetting Process

At Emergent Staffing, we work hard to find the software engineers who are the right fit for our clients. Here are the steps of our vetting process for this position:

1. Application (5 minutes)

2. Online Assessment (30 minutes)

3. Initial Video Interview (30-45 minutes)

4. Client Phone Interview (30 minutes)

5. Client On-site interview (60 minutes)

6. Job Offer!

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