About Us
For over a century, our Paints & Coatings brands have helped shape the homes, buildings, and infrastructure that define Australia and New Zealand. From protecting iconic landmarks to adding colour to everyday spaces, our work makes a lasting impact.
Proudly part of the DuluxGroup and home to some of the region’s most trusted and beloved brands including Dulux, Berger, Acratex, British Paints, and Porter’s Paints - you’ll be joining a team of passionate people globally who are proud to create, innovate, and lead.
We’re consistently recognised as one of ANZ’s most trusted brands, and we’re committed to building better futures - for our customers, our communities, and our people.
What You’ll Be Doing
This is an opportunity to be a part of a high performing, award winning operation that is a critical component to Dulux Group’s delivery of products to customers.
Based at our Gracefield (Lower Hutt) you will provide excellent customer service by responding to inbound calls from retail, trade and commercial customers, process orders, claims and enquiries. No two days are ever the same in this complex and exciting role where you can have a real impact across the entire Dulux Group. It's a great chance to work as part of a collaborative, friendly and supportive team!
The shift time for this position is 10.30am - 7pm, this time is consistent and doesn't rotate. There is also an initial 7 week training programme which runs 9am - 5.30pm.
Responsibilities
Our Benefits
What we're looking for
To succeed in this role, you will have an excellent phone manner and be a clear and professional communicator. You'll also need to be a capable and efficient multi tasker - this is a busy role with multiple priorities on your daily to do list! You will have sound analytical skills with ability to work with complex data. As a great team player, you will be hardworking and flexible and will be confident to work in a dynamic environment.
Why join us?
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’
With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.
By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
If this sounds like an environment you would like to be a part of, please apply online!
Our Core Purpose
At DuluxGroup we help our consumers to imagine and create better places and spaces in which to live and work. We do this by applying knowledge, quality, innovation and inspiration.
About Us
DuluxGroup is a marketer and manufacturer of products that protect, maintain and enhance the spaces and places in which we live and work.
From household rooms transformed by the latest designer colours, to the ripe tomatoes in the garden, to the latest in garage door design and technology, to the industrial coatings that protect landmark infrastructure such as bridges and the construction chemicals that reinforce them; DuluxGroup products are at work. Our brands have been woven into the fabric of the communities where we operate, helping consumers to live better and more comfortable lives.
DuluxGroup employs approximately 4,000 people in Australia, New Zealand, Papua New Guinea, South-East Asia and China.
Premium Brands and Marketing
DuluxGroup is home to some of Australia and New Zealand’s most recognised and trusted brands, including Dulux, Selleys, Yates, B&D, and Cabot’s, to name a few.
Throughout DuluxGroup’s long and successful history we have continuously invested in consumer research, marketing skills and a strong media presence to build market-leading brands with high consumer awareness and demand.
