Job Description

The Customer Service Representative will provide support to the Customer Service and Sales teams. This role is responsible for customer order entry, and general clerical work in a supportive role for our procurement team.

Duties & Responsibilities

• Maintaining data in ERP system daily

• Placing orders for clients in conjunction with the account managers

• Work with warehouse personnel to schedule smaller orders

• Emailing weekly inventory sheet to clients

• Assisting customer service team with shipping items for customers

• Answering emails and direct call inquiries

• Taking messages – sending them via email to the appropriate person

• Assisting AM - shipping items, packing, shipping innovations to the correct addresses

• Handle sensitive information in a confidential manner

• Learning the shipping coordinator position to be a back up

• Lead and complete several projects for the customer service and sales teams

• Collaborate with other customer services employees to ensure the Master Production Plan is updated in a timely manner

• Assist in the maintaining a customer database with the Pre-Planner

• Provide weekly updates to Director of Customer Service containing all the appropriate information about the weekly communication with customers

Workingconditions

• Working schedule: Mon-Fri 8 am - 5 pm EST

• Remote mode of work

• 10+ business days of paid time off

• Team building and corporate events

• Equipment provided

• A supportive team

Requirements

Qualifications and Key Competencies

• Strong organizational skills that reflect ability to perform and prioritize multiple tasks with excellent attention to detail

• Highly resourceful team player with the ability to also be effective independently

• Adaptable to various competing and frequently changing demands

• High proficiency in computer technology and systems operations

• Excellent verbal and written communication and interpersonal skills

• Excellent interpersonal and organizational skills with strong attention to detail and accuracy

• Ability to work efficiently in a dynamic fast-paced environment

• Effective time management skills and the ability to meet deadlines

• Ability to handle frequent interruptions

• Excellent attendance and reliability

Requirements:

• Proficient in Microsoft Office Suite required

• ERP system support and data entry

• Experience in manufacturing and/or dietary supplements is helpful but not necessary