Littelfuse (NASDAQ: LFUS) is a diversified industrial technology manufacturing company shaping solutions for the safe and efficient transfer of electrical energy. Headquartered in Chicago, Illinois, USA, we serve customers across industrial, transportation, and electronics markets worldwide. With approximately 16,000 employees we design and manufacture innovative technologies that support electrification, energy efficiency, and advanced automation. Our global reach is matched by a culture that empowers innovation and long-term growth. Guided by our principles We Care, We Succeed With Our Customers, and We Own the Outcome, we work collaboratively, think boldly, and deliver solutions that move industries forward.
The Customer Service Representative reports directly to the Customer Service Manager. This role will play a crucial role in ensuring our customers achieve their desired outcomes while using our products. This position focuses on anticipating customer needs, providing timely updates on orders or service changes, and ensuring clear, consistent communication.
Respond to inbound tickets efficiently through the support system, maintaining a high level of responsiveness.
Address customer inquiries and issues promptly, providing effective solutions and ensuring customer satisfaction.
Develop and maintain strong relationships with customers, acting as their primary point of contact.
Proactively manage order-related communications, including initiating updates on order entry status, notifying customers of any changes to ship dates, and resolving pricing discrepancies before they impact the customer experience.
Suggest actions to ensure customer satisfaction.
Provide Key Account Management:
Provide resolution to escalated issues.
Coordinate with planning and warehouse to minimize delivery issues.
Generate sales order reports.
Maintain accurate forecasts
Aid on stock adjustment return exceptions.
Foster and Promote Collaboration:
Work closely with sales, marketing, and product development teams to ensure customer needs are met.
Work with sales teams to assure sales plan is being followed and executed.
Generate and analyze customer scorecards and sales reports.
Generate and provide follow through on sample and quote requests.
Follow through price increase and make sure it is notified to all reps and all distributors in territory prior to implementation.
Follow through new account and EDI set up process.
College Degree in business, Marketing, or a related field, or Equivalent Work Experience
Strong English communication skills both written and verbal.
Proven experience in customer success, account management, or a similar role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric mindset.
Ability to work independently and as part of a team.
Highly motivated and able to take initiative without supervision.
Advanced knowledge of MS Office and basic knowledge of SAP
Able to handle multiple tasks efficiently and shift priorities as necessary.
Strong analytical skills.
Strong organizational and follow-up skills
Results oriented.
Capable of making responsible decisions without fear or assuming responsibilities.
At Littelfuse, we support employee growth and development. Guided by our culture principles, our teams work together to deliver value for customers and make a positive impact in the communities where we operate. We are an equal opportunity employer committed to fostering an inclusive workplace where everyone has the opportunity to grow and contribute. We offer competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.
Littelfuse, Inc. (NASDAQ: LFUS) is a diversified, industrial technology manufacturing company empowering a sustainable, connected, and safer world. Across more than 20 countries, and with approximately 16,000 global associates, we partner with customers to design and deliver innovative, reliable solutions. Serving over 100,000 end customers, our products are found in a variety of industrial, transportation, and electronics end markets – everywhere, every day. Headquartered in Rosemont, Illinois, United States, Littelfuse was founded in 1927.
View our broad and deep product portfolio:
https://www.littelfuse.com/
Littelfuse has had a long-standing commitment to ensuring a diversified workforce through equal employment opportunities. Maintaining a diversified workforce is critical to the success of our organization.
Each associate receives equal employment opportunity regardless of race, color, religion, creed, sex (with or without sexual conduct), marital status, national origin, citizenship, ancestry, age, physical or mental disability, medical condition, order of protection status, military status, sexual orientation, gender expression or identity, genetic information, unfavorable discharge from military service, and any other protected class under federal, state or local law.
