Huntsman’s Performance Products Customer Service team is looking for an experienced Customer Service Representative to join our Kraków HUB. In this role, you willbe responsible fordelivering high‑quality, end‑to‑end Order‑to‑Cash (O2C) services for a dedicated customer portfolio.
You will act as the key point of contact for customers, managing the full lifecycle from order receipt through delivery, invoicing, and after‑sales support. This is an excellent opportunity for a customer‑focused professional who enjoys problem‑solving, working cross‑functionally, and contributing to a collaborative, international environment.
Do you thinkyou’rethe right fit for this opportunity? Apply today!
Role Responsibilities:
As aCustomer Service Representative, you willbe responsible for
Manage the complete customer service process from order entry to dispatch and invoicing, using SAP standard processes.
Serve as the primary liaison between customers and internal stakeholders, including Sales, Supply Chain, Logistics, Technical Support, Credit Control, and other O2C functions.
Maintain proactive communication with customers, providingtimelyupdates on orders, deliveries, and potential issues.
Monitor customer accounts and order books,identifyingand resolving risks such as delivery delays, credit blocks, or availability constraints.
Ensureall service requests are handled in line with established procedures, KPIs, SLAs, and quality standards.
Control dispatch and billing readiness in SAP, ensuringaccuratesystemhousekeeping andtimelyremoval of obsolete stock demands.
Support resolution of supply or forecasting issues through daily operational meetings.
Manage documentation requirements, including amendments, legalizations, and certifications, in line with contractual and regulatory requirements.
Operationally manage Vendor Managed Inventory (VMI) and consignment processes in close cooperation with customers.
Oversee settlement processes for rebates and commissions for assigned accounts.
Provide backup support to other Customer Service Representatives whenrequired
Experience and Competencies:
What we are looking for:
ABachelor’s or Master’sdegree.
Proven experience in a Customer Service role within a complex, international environment.
Exposure to export trade and S&OP processes (strong advantage).
Solid knowledge of Microsoft Office; SAP experience is highly desirable.
Fluency inEnglishisamust,andFrench is a strong plus
Strong problem‑solving skills and the ability to communicate effectively at all levels.
A structured and organized working style, with flexibility to manage changing priorities.
A collaborative, positivemindsetand the ability to work both independently and as part of a team.
What next?
If you would like to join an innovative,collaborativeand multicultural team, please apply now. Your application will beforwardedtoaTalent Acquisition Partner, who willstrive to get back to you as soon as they can. We understand that applying for a new job is a big decision and we will work hard to keep you updated and support you along the way.
About Us:
At Huntsman, we pride ourselves on being a people-oriented organization.
Our family-like atmosphere is cultivated by our diverse groups of team members around the world.
We welcome the talent,experienceand fresh ideas that employees at all stages of their careers, from interns to seasoned professionals, bring to Huntsman.
In return, we offer you the opportunity to become an integral part of a dynamic, industry-leading company, where safety and ethics always come first.
Additional Locations:
Welcome to Huntsman, where we're not just a global chemical company; we're a community of innovators committed to shaping a sustainable future.
About Us:
Huntsman is at the forefront of the chemical industry, manufacturing products that enhance energy efficiency, reduce waste, and cut emissions in various sectors worldwide. We firmly believe that the solutions to the world's sustainability challenges lie within chemistry, and we're dedicated to making a positive impact.
Your Career with Huntsman:
At Huntsman, people are at the heart of everything we do. We take pride in our diverse global team, and we invite talent at all career stages, from interns to seasoned professionals.
What We Offer:
When you choose Huntsman, you choose a dynamic, industry-leading company where safety, ethics, and professional growth take center stage.
Here's what you can expect:
Innovation: We encourage, nurture, and value innovative thinking, allowing you to make a real difference.
Growth: Your career development is our priority. We offer a range of opportunities for advancement and continuous learning.
Collaboration: Just as we collaborate with our customers and partners, we foster collaboration across our teams and divisions.
Join Our Team:
Ready to embark on a fulfilling career at Huntsman? Explore opportunities to join a company that's enriching lives through innovation while fostering a sense of community.
Start your journey today!
