The Customer Service Representative will champion service excellence, and ensure the delivery of high-quality customer experiences to internal and external customers to facilitate organic growth and create engaged customers. As the critical link between the customer, office, and plant, the CSR takes ownership of customer issues and follows problems through to their resolution, setting a clear mission and deploying best practice strategies focused on achieving it in an efficient, profitable manner to increase customer loyalty, retention, and profitability.
Qualifications:
-MUST have manufacturing, packaging and/or containers industry experience
-At least 2 years of Customer Service experience
-Outstanding verbal and written communication skills
-Proficiency in Microsoft Office
Core Values:
- Customer service begins inside - We serve our colleagues with excellence so we can serve our customers with excellence.
- Get it right the first time - We are reliable, thorough, practice active listening and pay attention to detail to ensure the best results.
- Philosophy of velocity - Our responsiveness and speed to market give us the competitive edge.
- Personalized Service - We go beyond what the customer expects, understand what they are going through, and anticipate their needs to make their interaction with us the best experience of their day.
- Act like an owner - We are empowered to protect, cultivate and grow our business responsibly.
- We can’t stop learning - We know our stuff, embrace change and relish feedback.
At Key Choice Group, we go beyond traditional staffing. We are a strategic partner in workforce growth — connecting exceptional talent with organizations that are ready to innovate, evolve, and lead. Specializing in technology, sales, and engineering recruitment, we bring deep industry knowledge and a refined understanding of what makes the right hire at the right time.
Our people-first mindset sets us apart. We believe that behind every successful placement is a relationship built on trust, transparency, and shared goals. That’s why we take the time to truly understand the needs of our clients and the aspirations of our candidates — because meaningful matches are about more than qualifications; they’re about alignment, culture, and long-term value.
We don’t offer one-size-fits-all solutions. Every engagement is tailored — whether you're a startup scaling rapidly, a mid-size firm optimizing your team, or an enterprise seeking high-impact professionals. We listen carefully, offer honest insight, and deliver talent solutions with precision and speed.
Our team is responsive, resourceful, and fully invested in your success. Whether you’re building a team that will shape your company’s future or navigating your next career move, Key Choice Group is here to help you make the key choice — and move forward with confidence.
