Our client is looking for an experienced Customer Service Representative for a role in their expanding team. We're on the hunt for someone who lives and breathes customer service someone that's obsessed with creating incredible experiences for our customers!
You will receive a mixture of phone calls and emails. From customers asking to modify or update an order to requesting assistance with a faulty product, you'll be trained in everything!

As a leading eCommerce retailer in Australia, you'll be expected to deliver exceptional customer service, while assisting with complaints or basic technical support questions. You'll be supported by a team in Manila, and a larger team located in Australia. If this sounds like something you'd be interested in, we'd love to hear from you.

Role Responsibilities:

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  Responding to customer inquiries via Zendesk, and following up on issues promptly to ensure customer inquiries are resolved efficiently.
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  Communicating with various teams onshore via Slack, ensuring any unresolved issues are followed up on and escalated accordingly to the correct team
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  Receiving phone calls from customers and following the relevant processes
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  Perform basic troubleshooting and support.
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  Escalate concerns appropriately and set customer expectations.

Required Experience:

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  Minimum of a High School diploma with 1-2 years of BPO experience in a customer service role.
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  Technical support experience in a BPO setting is a big plus.
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  Must be tech-savvy and up-to-date with current technologies.
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  Ability to communicate to a high level in the English language. A neutral accent is highly preferred.
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  Experience dealing with eCommerce Clients in Australia is highly desirable
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  Preferably lives in Pasig City or nearby
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  Willing to work
  ONSITE
  in Ortigas, Pasig
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  Amenable to start ASAP