Job Description

Sanipac, is seeking a high-energy, detail-oriented CSRto join our Eugene, OR call center team. If you enjoy solving problems, multitaskingin a fast-paced setting, and providing top-notch customer support, this is the role for you!

Location:Eugene, OR,

Schedule:Monday–Friday, 8:00 AM – 5:00 PM

Pay:$20.00/hour. + $0.50/hourfor bilingual applicants

• Full Benefits Medical, Dental, Vision, Life, Disability, FSA
• Paid holidays off & Generous PTO
• 401(k) with company match
• Opportunities for career growthwithin a stable, nationwide company
• A culture built on teamwork, respect, and integrity

Work Environment:In-Office, (No remote/Hybrid )

Responsibilities.

• Answering high volumes of incoming calls from new and existing customers
• Assisting with service start, changes, cancellations, and billing inquiries
• Responds to voicemail & email inquiries from customers.
• Using company systems to input and manage customer account data
• Resolving service issues with professionalism and accuracy
• Coordinating with other departments to resolve issues quickly
• Maintaining a positive, can-do attitude—even during peak call times
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

Working Environment:

• Comfortable and well-lit office in a professional call center
• Individual workstations with computer, headset, and phone
• Fast-paced, team-driven atmosphere with minimal downtime
• Long periods of sitting, typing, and phone interaction required

What We’re Looking For:

• 2+ years of Customer Service experience a high-volume atmosphere.
• Arithmetic skill needed to calculate rate adjustments for discounted or partial service
• Knowledge and skill to accurately input into a computer, including ten key entry, work order, billing and credit posting information.
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports

***If applying through indeed*** To be considered for any of our openings you must complete an application directly through our website: www.wasteconnections.com

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.