Respond to product inquiries and process warranty claims via email and chat using Gladly.
Identify and assess customer needs to ensure satisfaction.
Provide accurate and complete information using appropriate tools such as NetSuite, Shipwire, and ShipStation.
Handle customer concerns efficiently, offering appropriate solutions and alternatives during the first interaction.
Proactively manage customer relationships, including issue resolution and follow-ups.
Coordinate with logistics partners regarding shipment tracking and status updates.
At least 2–3 years of experience in back-office, email, or non-voice accounts within the BPO industry.
Proficiency in tools such as Gladly, Shopify, NetSuite, and Shipwire; experience in Supply Chain Management is preferred.
Excellent English communication skills, both written and verbal.
Strong decision-making, analytical, and organizational abilities.
Basic knowledge of MS Office applications (Excel, Word) and Google Docs.
Willingness to work remotely on a night shift (US time zone).
A degree in Management, Logistics, or a related field is a plus.
Reliable high-speed internet connection (fiber) is highly recommended.
Scale Globally. Lead Responsibly.
At Booth, we believe the best way to grow is the right way. As a certified B Corp, we help companies scale with the world’s best people — and keep them — without sacrificing ethics, culture, or quality. With teams in the Philippines, Colombia, and another 100+ countries, we deliver global reach, low attrition, and people-first outsourcing that aligns with your values. It’s how we deliver Growth Without Compromise.
