This is a remote position.

Customer Service Representative

Join a growing multi-family property management company and help keep lease renewals moving smoothly for a busy leasing team. In this role, you’ll focus on consistent tenant follow-up, making outbound calls, tracking renewal status, and helping ensure signed lease documents are completed and returned on time.

What You'll Do:

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  Make at least 50 outbound calls per day to tenants regarding lease renewals and unsigned lease documents.
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  Follow up with tenants who have received lease renewals but have not yet returned signed copies.
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  Clearly remind tenants to review, sign, and submit their lease renewal paperwork.
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  Track tenant responses and update the team on lease renewal status.
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  Make repeat follow-up calls when tenants do not respond or complete the required steps.
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  Escalate questions, concerns, or unusual tenant situations to the appropriate internal team member.
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  Support the leasing department with basic administrative follow-up related to renewals.

Who You'll Work With:

Be an integral part of a busy leasing team within a growing multi-family property management company, helping tenants stay on track with lease renewals through steady communication and organized follow-up.

Who We're Looking For:

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  Spanish-Speaking:
  Must be able to speak Spanish, as many tenants communicate in Spanish.
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  Solid English Skills:
  Comfortable communicating in English as needed with tenants and internal team members.
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  Call-Comfortable:
  Must be genuinely comfortable making outbound calls throughout the day.
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  Persistent Follow-Up:
  Able to call tenants multiple times when needed and stay consistent without getting discouraged.
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  Organized:
  Capable of tracking lease renewal statuses, tenant responses, and follow-up needs accurately.
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  Reliable:
  Able to work full-time and maintain a steady daily workflow with minimal hand-holding.
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  Practical Problem-Solver:
  Able to handle basic tenant questions and identify when something should be escalated.
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  Preferred Candidate:
  Female candidate preferred.
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  Experience:
  General work experience is required.

Why Join Us?

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  Impact:
  Play a key role in helping tenants complete lease renewals on time and supporting a leasing team that depends on clear, consistent follow-up.
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  Culture:
  Join a team that values reliability, persistence, and steady communication.
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  Benefits:
  • 
    Enjoy preset salary growth and weekly salary payments.
  • 
    100% work-from-home flexibility.

Work Details:

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  Schedule:
  Mon - Fri 9:00 AM - 5:00 PM EST
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  Employment Type:
  Full-time

How to Apply:

Click "I'm Interested" to start your application. Come and make a difference in a growing company

We are an equal opportunity employer and value diversity at our company.