Community Care Physicians

Customer Service Representative

Community Care Physicians  •  $24/hr  •  Latham, NY (Remote)  •  27 days ago
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Job Description

Our Central Billing Office is looking for a full-time Customer Service Representative to join their team! This is a remote position (training is on-site) and the hours are: Monday - Friday, 8:00AM-4:30PM.

Responsibilities:

  • Answer and research incoming phone calls from patients and answer questions, inquiries, and concerns regarding their accounts.
  • Assume responsibility for initial patient contact and follow-up.
  • Work with AR Specialist on patient billing and credit issues.
  • Ensure positive experience for patient on behalf of CCP.
  • Identify and correct patient account inaccuracies.
  • Post credit card payments to the patients account.

Compensation: $18 - $24 per hour

If you are interested in this opportunity and have the desired qualifications, please Apply Now!

Community Care Physicians offers competitive salaries and a comprehensive benefits package, including medical, dental, vision and life insurances, paid holidays, paid time off, retirement plan, and much more in a business casual environment!

We welcome candidates who will bring diverse intellectual, gender and ethnic perspectives to Community Care Physicians.

Community Care Physicians is an Equal Opportunity Employer.

Qualifications

Excellent communication skills, problem solving, ability to multitask

  • High school diploma or equivalent.
  • Minimum of one year work experience.
  • Prior experience in a call center environment.
  • Knowledge of medical terminology and medical insurance plans.
  • Excellent customer service skills.
  • Skill in using computer programs and applications.
  • Ability to establish and maintain effective working relationships and deal courteously with patients, employees, and the public
  • Ability to communicate clearly and concisely.
  • Ability to maintain a professional poised attitude under pressure.
Community Care Physicians

About Community Care Physicians

Community Care Physicians (CCP) is the largest independent multispecialty medical group in the Capital Region of NY. Headquartered in Latham, we provide a broad range of healthcare services to 8 counties in upstate NY. Our organization includes primary care, specialty care, urgent care and wellness services. With more than 1,900 employees, including over 421 practitioners in its sub-specialty and primary care network, CCP touches every three to four people in the Capital Region.

We are focused on relationships with our patients and teams. We have "community" in our name for a reason. It's something we live and breathe every day. We live here, work here, and our focus is on making our community a healthier place.

CCP's achievement as a high-performing organization has evolved from a long tradition of excellence. Founded over 40 years ago, what started as a radiology practice has since grown to a multispecialty organization with over 30 medical specialties and some of the area's most highly respected practitioners. For many of us, taking care of people isn't just the career we have today, it's the passion we've had our entire lives. From our greeters to our nurses, practitioners to our support staff, we all are focused on the health – and happiness – of our patients.

Our unique business model sets us apart – we have centralized technical and administrative services so our practices can focus on patient care. As a physician owned and managed organization, we are guided by those who practice in our offices every day and focused on creating an optimal experience for our patients and our staff.

CCP is a multiple recipient of the Albany Times Union's "Top Workplace," the Albany Business Review's "Great Place to Work," in 2021, Energage ranked CCP as a "Top Workplace USA," and have been recognized by our patients for our high-quality care. Come drive quality, inspire compassion, and contribute to our community, one patient at a time. Bring your talents to CCP.

Industry
Healthcare & Social Services
Company Size
501-1,000 employees
Headquarters
Latham, New York
Year Founded
1984
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