Job Description

Job Location: Montevideo - Jessup, MD 20794
Position Type: Full Time
Salary Range: $46,000.00 - $46,000.00 Salary
Job Shift: DayJob

Summary
Elite Spice, a leading spice importer and manufacturer, is seeking a skilled problem solver to join our team as a Customer Service Representative. This role requires an enthusiastic individual who can professionally address a variety of customer needs while maintaining a high level of respect for both customers and colleagues.
As a growing organization, we are looking for someone who is eager to learn, gain industry knowledge, and develop both professionally and personally in alignment with company goals.

Essential Duties & Responsibilities
- Respond to customer calls and emails regarding order placement, inquiries, and invoicing
- Build and maintain positive relationships with both new and existing customers
- Coordinate with internal teams to track orders from entry through shipment
- Follow up promptly on customer inquiries related to orders, pricing, contracts, shipping, and tracking
- Maintain and update customer information in internal systems and Excel
- Collaborate daily with the sales team regarding customer accounts
- Support other Customer Service team members as needed
- Adapt quickly to changing priorities and responsibilities

Qualifications
- High school diploma or GED required
- Ability to maintain punctuality and work assigned schedules
- Positive attitude with a willingness to learn and continuously improve
- Minimum of 2 years of customer service experience preferred
- Strong verbal and written communication skills
- Proficiency in basic math and Microsoft Office, particularly Excel and data entry