Job Description

Connect Staffing seeks a reliable and customer-focused Customer Service Representative to support a growing Prescription Benefits Management (PBM) organization. This is a fully remote, long-term contract opportunity ideal for someone who thrives in a fast-paced, high-volume call center environment and is comfortable assisting members with healthcare and pharmacy-related inquiries.

Schedule
This role follows a rotating schedule:

• Week 1 (Weekend Rotation):
• Saturday & Sunday: 9:00 AM – 5:00 PM
• Plus 3 weekdays (typically Monday–Wednesday): 10:30 AM – 8:00 PM
• Week 2:
• Monday–Friday: 10:30 AM – 8:00 PM

Candidates must be flexible and able to consistently work alternating weekends.

Key Responsibilities

• Handle a high volume of inbound calls in a structured call center environment (ACD system, headset required)
• Assist members with prescription benefits, coverage questions, claims status, and general account inquiries
• Provide clear, accurate, and empathetic support while navigating multiple systems
• Document all interactions thoroughly and maintain compliance with company and regulatory standards
• Escalate complex issues appropriately while maintaining a high level of customer satisfaction

Qualifications

• 1+ year of experience in a call center or high-volume customer service environment
• Comfortable working in an ACD-driven environment and managing back-to-back calls
• Strong communication skills with the ability to explain complex information clearly
• Detail-oriented with solid data entry and documentation skills
• Ability to work independently in a remote setting with minimal supervision
• Preferred: Experience in healthcare, pharmacy, or prescription benefits (PBM)

Technical Requirements

• Quiet, dedicated home workspace
• Reliable high-speed internet connection
• Ability to use a headset and navigate multiple systems simultaneously

Why This Role

• Stable, long-term contract with a consistent schedule
• Fully remote environment
• Opportunity to build experience in the healthcare and pharmacy benefits space

Please note: This is a long-term contract opportunity with minimal benefits (no health insurance, paid holidays, PTO, etc.). After 1 year, the contractor is eligible for 401k and profit sharing.