Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately$40 billion Our Mission is to enable our customers to make the world healthier,cleanerand safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies,purchasingconvenience and pharmaceutical services through our industry-leading brands. For more information, please visit www.thermofisher.com

Position Location:Budapest, Hungary

Based at the new Shared Service Center in Budapest, the Customer Service teamareresponsible for supporting our clients throughout the lifecycle includingadministration, order management, quotations, master data Customer ServiceRepresentativesprovide exceptionalcustomersupport, promptly and accurately when responding to internal and external customer requests. 

Key Responsibilities:

• Provide exceptional customer service experience to our external customersand internal stakeholdersin the field ofadministration,order management, quotations, masterdata.

• Processingandfollowup allrelevantrequestswithin the division’s guidelines, liaisingwithpartnerfunctions (salesand commercial,distribution, finance)tofulfill customers’ requests orresolve issuestoensuretimelyhandling ofenquiries

• BecomeproficientinCustomer Relationship Managementsystems

• Adhere tocompany policies, operationalregulationsand departmental training guidelines

• Deliver on promiseondaily/weeklymonthlykey performance indicatormetricsEngage in efficiency and productivity initiatives.

• Work on assignments/projectsasrequired by business expectations

• Consistently apply and meet theprocessexpectationsanddemonstrateattention to operational detailsand leverage required computer systems tomaintainhigh levelof data accuracy and quality.

• Maintainrelevantdaily customer service reports

• Assess individual customer requirements andifrequireddirect activities to appropriatepartnerdepartments

• In order tomeet the seasonal requirements of the business, it is advisable toparticipatein cross training and cross support activities, which involve joining assignments to other customer service teams

Skills

• Demonstrate high integrity and compliance.

• Display attention to detail and accuracy

• Good problem-solving skillsandabilityto multitask undertightdeadlines

• Mustpossessself-motivation, enthusiasm, a positiveattitudeand perform as a team player

• Strong written and verbal communication skillsin English;additionalEuropean languageproficiencyhighly valued

• Good organizational skills and the ability to prioritizeworkloadeffectively

• Mustdemonstratejudgment,diplomacy in dealing with internal and external customers

• Work onowninitiative on daily routine tasks as well as solving system issues

• Competent Microsoft Office user

Experience:

• Relevant customer service experienceis preferredinanSSC/multinationalofficeenvironment,but freshgradsare also welcome

• Experience withERP systemspreferred but not essential

Education:

• Requires a high school diploma or a Government Body award.ABachelor’sDegreeis preferred but not essential, candidates with relevant experience and knowledge will also be considered.

Working Conditions:

• This position requires repetitive typingand regular use of a computerplus multiple displays

• Most of the other physical demands are typicalwiththose associated with an office environment.

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

What We Offer:

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included.

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs.

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment.

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided.

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology.

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status,disabilityor any other legally protected status.