Work Location: Remote (Eligible states: Texas, California, New York, Washington, Virginia)
Hourly Rate: $20–$26 per hour, depending on location and relevant experience
Employment Type: Full-time, Remote
Unika Health is an AI-powered, physician-led chronic care platform that helps healthcare providers manage patients beyond traditional clinic visits. By combining connected health devices, intelligent monitoring, and coordinated care teams, Unika enables continuous care for patients living with chronic conditions. Our approach bridges the gap between clinic visits and everyday life, helping providers deliver more proactive and personalized care with the best clinical outcomes. Unika Health is a wholly owned subsidiary of iHealth Labs, Inc., a well-established U.S.-based digital health company known for its innovative consumer health technologies and connected medical devices.
Answer inbound calls from patients, clients, and partners with professionalism, empathy, and efficiency
Troubleshoot questions or concerns and provide accurate information regarding our services or products
Escalate clinical or technical issues appropriately, collaborating with internal teams for timely resolution
Maintain clear, accurate call documentation in the system and follow call center protocols to ensure compliance and call quality standards
Meet call performance goals, including but not limited to call volume, resolution rate, and customer satisfaction
Support cross-functional projects and initiatives as needed, such as patient outreach campaigns, data entry or cleanup, process improvement efforts, and other operational tasks
Perform other duties as assigned to support overall team and organizational goals if needed
Tech-savvy with strong problem-solving skills
Prominent active-listening and verbal-communication skills, while being passionate about fostering interpersonal relationships with customers
Ability to prioritize and manage time effectively
Proficient in navigating computer systems and databases, such as Google Suite applications
Self-starter with the ability to work independently and as part of a team
Adaptable and willing to take on new responsibilities beyond core duties as business needs evolve
A Bachelor's degree in Communication, Business Administration or other relevant fields is REQUIRED; additional education or relevant certifications are a plus
Bilingual capability with Cantonese, Vietnamese, or Mandarin is Plus.
Proven experience in a call center or customer service role is highly preferred
Comprehensive training and ongoing support for professional development
Medical, Dental, Vision, Life Insurance, and 401K
Paid Time Off, Federal Holidays, and Leaves
Annual Performance-Based Bonus
Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.
In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.
In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.
iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.
